Reliable and caring PSW with practical experience and a strong commitment to client safety, dignity, and emotional well-being. Adept at providing personal care, assisting with daily living tasks, and supporting client independence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Manager
AA group of companies
Mississauga, Ontario
09.2021 - 06.2025
Maintained accurate records of customers' interactions with the company in order to provide better future services.
Conducted regular training sessions for staff on new products, services, and customer service techniques.
Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.
Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
Created reports on customer feedback, complaints, and suggestions for management review.
Provided exceptional customer service to ensure customer satisfaction.