Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Parwinder Sekhon

Winnipeg,Manitoba

Summary

Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Specialist

Skipthedishes
08.2021 - Current
  • Promptly responded to inquiries and requests from prospective customers.
  • Trained staff on operating procedures and company services.
  • Conducted thorough research to address complex customer issues, ensuring complete resolution within specified timeframes.
  • Delivered fast and friendly service regarding questions and service complaints.
  • Maintained a high level of customer satisfaction through effective verbal and written communication.

Supervisor/Team Leader

Popeye's Restaurants
06.2020 - 08.2021
  • Ensure shift is running smoothly and efficiently
  • Assign tasks and duties to team members
  • Greeting and welcoming guests, providing them a positive first impression of the organization
  • Ability to work under pressure.
  • Keeping the record of inventories.

Shift Manager/Key Holder/Cashier

Quiznos sub
01.2018 - 10.2020
  • Cashier (Handle cash register and solving the problems of customers)
  • Listening to customer issues with patience and resolving them instantly
  • Responsible for employee productivity.
  • Keeping the records and ordering new inventories.

Education

AEC / DEP or Skilled Trade Certificate in Culinary Foundations -

Assiniboine community college
Winnipeg, MB
08.2018

Secondary School -

Grade 12th
06.2016

Skills

  • Proficient in Microsoft Word, Excel, PowerPoint, Windows7
  • Enthusiastic, Motivational and Leadership skills
  • Customer Service (3 years)
  • Cash Handling
  • Training
  • Inventory
  • Problem Solving
  • Retail Sales
  • Technical Support

Certification

  • WHMIS, 11/01/18, Present
  • Food Handler, 11/01/18, Present
  • First Aid, 11/01/18, Present
  • Fire Safety, 11/01/18, Present

Languages

English
Full Professional

Timeline

Customer Service Specialist

Skipthedishes
08.2021 - Current

Supervisor/Team Leader

Popeye's Restaurants
06.2020 - 08.2021

Shift Manager/Key Holder/Cashier

Quiznos sub
01.2018 - 10.2020

AEC / DEP or Skilled Trade Certificate in Culinary Foundations -

Assiniboine community college

Secondary School -

Grade 12th

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Parwinder Sekhon