Parwinder Kaur
Brampton,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
International Gifts Ltd.
04.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Front Desk Agent
Motel 6
10.2021 - 03.2022
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
Team Member (internship)
JW Marriott Hotel
10.2020 - 03.2021
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic.
- Cultivated interpersonal skills by building positive relationships with others.
Education
Post-graduate Diploma - Hotel And Resort Management
Lambton College
Mississauga, ON04.2023
B.Sc. - Hospitality And Hotel Administration
CIHMCT
Chandigarh 09.2020
Skills
- Report Creation
- Retail Sales Customer Service
- Order Fulfillment
- Microsoft PowerPoint
- Microsoft Word
- Stocking and Replenishing
- Customer Relations
- Active Listening
- Typing Proficiency
- Customer Relationship Management
- Managing Multiple Tasks
- Problem-Solving Ability
- Computer Proficiency
- Quality Control
- Order Processing
Certifications
Smart Serve Ontario Certified
Basic Food Safety Certified
WHMIS Certified
AODA Customer Service Training Certified
OHSA e-learning Worker Awareness Certified
Timeline
Customer Service Representative
International Gifts Ltd.
04.2022 - Current
Front Desk Agent
Motel 6
10.2021 - 03.2022
Team Member (internship)
JW Marriott Hotel
10.2020 - 03.2021
Post-graduate Diploma - Hotel And Resort Management
Lambton College
B.Sc. - Hospitality And Hotel Administration
CIHMCT
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