Parviz Moradi
Richmond,BC
Summary
Customer service professional with extensive experience at Uber & Lyft, recognized for exceptional issue resolution and strong interpersonal communication skills. Proficient in task prioritization to enhance service delivery, leveraging multilingual abilities to build positive customer relationships. Committed to supporting individuals with diverse needs through efficient service and safe driving practices. Over 30 years of professional taxi driving experience, demonstrating excellent urban navigation and in-depth knowledge of Canadian city layouts, destinations and landmarks.
Overview
6
6
years of professional experience
Work History
Lyft
Self-employed
Richmond, British Columbia
01.2020 - Current
- Achieved high customer satisfaction by resolving issues with knowledgeable, friendly service.
- Recognized by management for delivering exceptional customer service consistently.
- Prioritized tasks to efficiently meet service goals and enhance productivity.
- Engaged customers through effective interpersonal skills, fostering positive interactions.
- Identified and addressed customer needs promptly to ensure satisfaction.
- Provided attentive service in person and via phone to address inquiries.
- Assisted customers with requests to improve overall experience.
- Completed daily responsibilities accurately and efficiently, contributing to team success.
Education
High School Diploma -
Mosadigh College
Saqqez, Iran06-1986
Skills
- Customer relationship management
- Issue resolution
- Task prioritization
- Interpersonal communication
- Service enhancement
- Product knowledge
- Delivering partials
- Customer service
- Active listening
- Troubleshooting
- Multilingual
- Teamwork and collaboration
- Flexible and adaptable
Languages
English
Full Professional
Persian
Native/ Bilingual
Kurdish
Native/ Bilingual
Turkish
Professional
Timeline
Lyft
Self-employed
01.2020 - Current
High School Diploma -
Mosadigh College