Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Parviz Moradi

Richmond,BC

Summary

Customer service professional with extensive experience at Uber & Lyft, recognized for exceptional issue resolution and strong interpersonal communication skills. Proficient in task prioritization to enhance service delivery, leveraging multilingual abilities to build positive customer relationships. Committed to supporting individuals with diverse needs through efficient service and safe driving practices. Over 30 years of professional taxi driving experience, demonstrating excellent urban navigation and in-depth knowledge of Canadian city layouts, destinations and landmarks.

Overview

6
6
years of professional experience

Work History

Lyft

Self-employed
Richmond, British Columbia
01.2020 - Current
  • Achieved high customer satisfaction by resolving issues with knowledgeable, friendly service.
  • Recognized by management for delivering exceptional customer service consistently.
  • Prioritized tasks to efficiently meet service goals and enhance productivity.
  • Engaged customers through effective interpersonal skills, fostering positive interactions.
  • Identified and addressed customer needs promptly to ensure satisfaction.
  • Provided attentive service in person and via phone to address inquiries.
  • Assisted customers with requests to improve overall experience.
  • Completed daily responsibilities accurately and efficiently, contributing to team success.

Education

High School Diploma -

Mosadigh College
Saqqez, Iran
06-1986

Skills

  • Customer relationship management
  • Issue resolution
  • Task prioritization
  • Interpersonal communication
  • Service enhancement
  • Product knowledge
  • Delivering partials
  • Customer service
  • Active listening
  • Troubleshooting
  • Multilingual
  • Teamwork and collaboration
  • Flexible and adaptable

Languages

English
Full Professional
Persian
Native/ Bilingual
Kurdish
Native/ Bilingual
Turkish
Professional

Timeline

Lyft

Self-employed
01.2020 - Current

High School Diploma -

Mosadigh College
Parviz Moradi