Parvinder Singh

* Leading a team by overseeing day-to-day operations and delivering top-notch guest services.

* Launch training initiatives to improve team performance and elevate guest satisfaction.

* Efficiently coordinate team schedules and resource allocation to surpass revenue objectives.

* Skilled in property operations, guest procedures, and front office roles at the resort.

* Enhanced organizational efficiency and customer service, emphasizing precision during training.

* Proficient in handling guests queries, reservations, and maintaining a seamless guest experience.

* Delivered exceptional guest services, ensuring a high standard of experience at the resort.

* Worked across various operational duties with a focus on guest satisfaction and team motivation.

• Assisted with front desk operations, including check-in, check-out, and guest inquiries.
• Provided excellent customer service, addressing guest requests and ensuring satisfaction.
• Maintained cleanliness and hygiene in Front desk, back office and lobby area.
• Supported housekeeping operations, ensuring cleanliness and proper stocking of amenities.
• Efficiently handle guest reservations, ensuring accuracy and attention to detail.
• Resolve guest concerns and complaints related to reservations.
• Monitor and optimize room availability and inventory.
• Utilize reservation management systems to manage and update guest reservations.
• Coordinate with hotel departments for seamless execution of reservations.