Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Parvinder Singh

Niagara-on-the-Lake,ON

Summary

Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.

Overview

2
2
years of professional experience

Work History

Front Desk Agent

Raddison Hotel
12.2022 - 11.2023
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Identified opportunities for process improvement within front desk operations, leading to enhanced efficiency without sacrificing quality of service provided to guests.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Stored guest valuables in safe and individual boxes for security.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Collected room deposits, fees, and payments.

Accounts Executive

Orison Pharma International
08.2021 - 11.2022
  • Conducted integrated sales presentations to illustrate value of product or service and tailor call-to-action.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Stayed current on company offerings and industry trends.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Deepened customer relationships through strong attention to needs and knowledgeable service.
  • Recorded accurate and efficient records in customer database.

Education

Bachelor of Commerce - Accounting

Kurukshetra University
Kurukshetra, Haryana,IN
05.2021

Skills

  • Staff Supervision
  • Revenue management
  • Registration processing
  • Corporate Branding
  • Guest Registration
  • Phone and Email Etiquette
  • Relationship Building
  • Payment Collection
  • Problem-solving skills
  • Housekeeping
  • Customer Service

Languages

English
Punjabi
Hindi

Timeline

Front Desk Agent

Raddison Hotel
12.2022 - 11.2023

Accounts Executive

Orison Pharma International
08.2021 - 11.2022

Bachelor of Commerce - Accounting

Kurukshetra University

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Parvinder Singh