Parvinder Singh
Niagara-on-the-Lake,ON
Summary
Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Overview
2
2
years of professional experience
Work History
Front Desk Agent
Raddison Hotel
12.2022 - 11.2023
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Identified opportunities for process improvement within front desk operations, leading to enhanced efficiency without sacrificing quality of service provided to guests.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Stored guest valuables in safe and individual boxes for security.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Collected room deposits, fees, and payments.
Accounts Executive
Orison Pharma International
08.2021 - 11.2022
- Conducted integrated sales presentations to illustrate value of product or service and tailor call-to-action.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Stayed current on company offerings and industry trends.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Deepened customer relationships through strong attention to needs and knowledgeable service.
- Recorded accurate and efficient records in customer database.
Education
Bachelor of Commerce - Accounting
Kurukshetra University
Kurukshetra, Haryana,IN05.2021
Skills
- Staff Supervision
- Revenue management
- Registration processing
- Corporate Branding
- Guest Registration
- Phone and Email Etiquette
- Relationship Building
- Payment Collection
- Problem-solving skills
- Housekeeping
- Customer Service
Languages
English
Punjabi
Hindi
Timeline
Front Desk Agent
Raddison Hotel
12.2022 - 11.2023
Accounts Executive
Orison Pharma International
08.2021 - 11.2022
Bachelor of Commerce - Accounting
Kurukshetra University
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