Parvinder Sandhu

• Started as Event guard, working at Vancouver Convention Center, BC Place and Rogers Arena
• Moved on to static guard and Enforcement patroller at parking lots under EasyPark contract.
• Started working as full-time Operations Coordinator
• As Operations Coordinator:

- Responsible for scheduling staff for various divisions as per their skills, handling alarms and dispatching mobile units.

- Communicating with clients and assigning duties to guards as per the requirements.

- Conduct daily assigned compliance audits.

- Used exceptional customer service skills while remaining calm and focused in stressful, high-pressure situations, adapting quickly in a dynamic environment.

- Evaluated staff performance and productivity, provided feedback and implemented corrective actions.

- Managed approximately 100 incoming calls and emails per day from staff and clients along with customers.

• Managed daily operations, ensuring efficient food stock management and operation smoothness
• Implemented customer-centric strategies to address needs, enhance satisfaction, and resolve concerns promptly
• Maintained excellent phone etiquette, minimizing on-hold wait times and delivering exceptional customer service
• Fostered teamwork and streamlined order execution through effective staff collaboration
• Delegated responsibilities, empowering team members to make creative decisions
• Provided courteous and professional customer support, handling inquiries and suggestions.