Parvin Pavlovich

• Manage a portfolio of 134 U.S. subsidiary relationships, overseeing account openings, financial crime monitoring, and compliance.

• Serve as a liaison between clients and senior leadership, ensuring streamlined communication and issue resolution.

• Provide treasury and credit solutions, including corporate cards, ACH services, and payment processing referrals.

• Send instructional emails to the team on system usage, policies, and procedures.

• Maintain and update a SharePoint site with new procedures and ensure accessibility for the team.

• Send deadline reminders for key tasks and submissions to keep the team on track.

• Submit and approve expense reports on behalf of the team.

• Submit system access tickets for new hires and returning employees.

• Plan and organize team engagement activities, including birthday, anniversary, and occasion Zoom parties, as well as holiday celebrations.

• Recognized by Global Banking and nominated for the Sutherland Club for outstanding performance.

• Act as a player-coach, mentoring team members while serving as a backup manager.

Managed over 200 commercial clients, ensuring top-tier service and compliance with regulatory requirements.

• Conducted KYC reviews, risk assessments, and client due diligence to uphold compliance.

• Led and coached a team of 10 Relationship Managers, developing training materials and best practices.

• Key Achievements:

• Managed 700+ commercial banking clients, including 400 international business clients, in 2020-2021.

• Grew the portfolio by 27% in 2020 through strategic client relationship management.

• Recognized for People Excellence and awarded Sutherland Club Champion (2020).

• Provided administrative and sales support for five Relationship Managers, handling account maintenance, client inquiries, and sales pipeline management.

• Assisted with KYC reviews, financial analysis, and business development efforts.

• Coordinated client meetings, developed marketing materials, and facilitated internal referrals.

• Recognized as San Diego Business Banking Top Performer (2017) and KYC Champion.

Opened and maintained 10+ new business accounts monthly, including complex international structures.

• Conducted CDD/KYC reviews, ensuring compliance with OFAC, BSA, and the USA PATRIOT Act.

• Managed travel bookings and expense reports for 13 Relationship Managers and the team manager.

• Tracked and processed team expenses, ensuring accuracy and compliance with company policies.

• Sent internal team communications, including updates on new processes, procedures, and policies.

• Planned and coordinated holiday parties and birthday celebrations to enhance team engagement.

• Trained and onboarded employees, developed compliance guides, and led policy training sessions.

• Acted as office administrator, managing vendor relationships, office operations, and auditing processes.

Opened and managed 35+ accounts monthly, including business and personal accounts, IRAs, and loans.

• Assisted in branch operations, supervised tellers, and conducted compliance audits.

• Delivered exceptional customer service, advising clients on banking and investment solutions.

• Won Most Valuable Player (2013)