Parvesh Thakur

At my current position, my responsibilities include, but not limited to:

• Perform numerous administrative and technical support functions that enhance Operational effectiveness.
• Maintain accurate inventory of institution property, equipment and operational supplies.
• Demonstrate operational knowledge of Microsoft Office programs such as Excel, PowerPoint and Outlook.
• Coordinate high-level technical data and engineering presentations.
• Exhibit source-level knowledge of regulations, processes and implementation deadlines.
• Support departmental communication and training program development and implementation.
• Provide multifaceted project development support using SAP, such as creating Work Orders, Quotes, POs, and Invoices.
• Manage facilities operational requests and maintenance projects.
• Recommend operational improvements based on tracking and analysis of SAP data.
• Gather, document, and model data to assess business trends.
• Produce detailed and relevant reports for use in making business decisions.
• Evaluate diverse organizational systems to identify workflow, communication, and resource utilization issues.
• Monitor and track progress of projects using Gantt charts and project management software.
• Work directly with production personnel to resolve production scheduling issues and conflicts.
• Evaluate current processes to develop improvement plans.
• Reduce downtime for critical assets by developing and implementing comprehensive maintenance plans.

In RMWB's PLANNING & DEVELOPMENT department, I was responsible to:

• Work closely with applicants to determine eligibility and verify accuracy and integrity of application data.
• Perform routine data entry or document management.
• Record and edit minutes of meetings and distribute to appropriate officials or staff members.
• Respond to in-person and telephone requests for information from general public, attorneys and other involved parties.
• Create documents with applicant information and verify data against database information.
• Research information in municipal archives upon request of public officials or private citizens.
• Stay up-to-date on Bylaws and licensing requirements to complete accurate and efficient reviews.
• Update operational records or licensing information using computer terminals.
• Respond to requests for information from public, other municipalities or state and federal legislative offices.
• Manage time efficiently in order to complete all tasks within deadlines.
• Pay special attention to detail while completing assignments.
• Maintain confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Answer multi-line phone system, route calls, deliver messages to staff and greet visitors.

As an Administrator, I was accountable to:

• Monitor company inventory to keep stock levels and databases updated.
• Work with Syncrude workforce to understand needs and provide excellent service.
• Work within applicable standards, policies and regulatory guidelines to promote safe working environment.
• Identify issues, analyze information and provided solutions to problems.
• Deliver services to employee locations within specific timeframes.
• Devote special emphasis to punctuality and work to maintain outstanding attendance record.
• Maintain energy and enthusiasm in fast-paced environment.
• Receive and process stock into inventory management system.
• Onboard new temps by entering employee information into systems.
• Use critical thinking to break down problems, evaluate solutions and make decisions.

As a Site Admin, my job responsibilities included but not limited to:

• Daily time entry, including preparing timesheets for Foreman,
  timesheet review, and cost coding for payroll entry and LEM creation for 150+ manpower.
• Ensure project costs are allocated correctly to corresponding job number and cost code.
• Administer all incoming and outgoing workers with respect to
  required tickets, training, transportation, travel, passes, and
  accommodations.
• Track and receive Purchase Orders in electronic accounting
  software program.
• Assist Project Manager/Superintendent with crew logistics.
  Perform other such administrative duties.
• Prepare documents for Progress Billing to ensure that all information was captured.
• Maintain employee history data records by electronic filing systems
  while ensuring data integrity and confidentiality.
• Maintain strict confidentiality in relation to employee information.
• Review third party sub-contractor LEMs and submit to client for
  approval.
• Support project controls and adherence to policies and procedures
  within department.
• Report to Construction Managers and support Project Managers and other divisional personnel with document preparation and filing.
• Camp and travel booking as per clients' requirements.
• Maintain reports from manual or electronic files, inventories, mailing lists and databases. Printing reports for approval.
• Managing office duties, including ordering supplies and maintaining
  inventory.
• Respond to client/ employee requests and inquiries on site.
• Process incoming and outgoing mail.

As Office Administrative Supervisor, my responsibilities included but not limited to:

Strategic Planning and Leadership

• Lead the team in day-to-day activities.
• Responsible for direct supervision and coordination of activities of clerical and administrative support staff.
• Develop and implement performance improvement strategies and plans to promote continuous improvement.
• Organize staff meetings on weekly basis, prepare all documents or electronic files possibly required. Provide copies of decided agenda to all team members.

Effective Time Management

• Work within tight timelines and fast-paced atmosphere to perform a wide range of tasks without compromising the quality of service.
• Use coordination and planning skills to meet deadlines and achieve results as scheduled.

Human Resources Management

• Do monthly Performance Analysis of employees.
• Prepare employee schedules, and handle time-off requests.
• Identify, analyze, and solve possible employee issues.
• Identify hiring needs and Assist with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
• Complete background and reference checks to facilitate hiring and onboarding of employees.
• Maintain human resources information system and keep employee files up to date and accurate.
• Complete employee employment verifications and unemployment paperwork prior to hire or termination.
• Explain employee compensation, benefits, schedules, working conditions, and promotion opportunities.
• Conduct new employee onboarding and provide ongoing orientation training.
• Reduce process gaps while supervising employees to achieve optimal productivity.
• Collaborate with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.

Inter Departmental Collaboration

• Compile monthly and yearly reports and present to the senior management (Edmonton Head Office), and the Provincial Government Departments (Depart. of Alberta Transportation, Vital Statistics, Corporate Registries, Land Title, and more).
• Prepare a variety of written communications, reports and documents to ensure smooth operations between departments such as Daily MEMOs, Emails, Monthly Action Plans, etc.
• Organize monthly departmental meetings, and responsible for before and after duties, such as identifying what discussions and decisions are required by the management and making sure that all decisions and proposals are recorded as well as the name of the department responsible for carrying them out.

Accounting and Finance

• Prepare day-to-day bank deposits, reconcile the financial statements, and report to the senior management.
• Prepare and balance the invoices and billings for Accounts Receivable (local businesses) and the Government Departments.

Compiling and Filing

• Prepare, arrange, and file confidential documents as paper and electronic copies in timely manner while complying with FOIP Act.
• Complete office paperwork, including but not limited to applications for service requests, such as Alberta Driver's License, Birth Certificate, Marriage License, Corporation Registration, Writ of Enforcement, etc.
• Proof read all the documents to identify any discrepancies and promptly address the resolution.

Customer Service

• Perform general reception duties including answering customer queries and taking payments via telephone, email, and in-person.
• Record and update clients' files in company database.
• Deal with customer complaints, and take quick actions to increase customer satisfaction by resolving any possible issues.
• Deliver consistent and outstanding customer service.

Government Information Systems and Software

• Perform Data entry job and extract client information using tools regulated by the Govt. of Alberta, some of which are ROADS, VISTAS, CORES, APPRES, RAKn REG, and many more.
• Use SharePoint and Excel to keep track of accounts receivable, accounts payable, and other clients requesting services.

Other Administrative Duties

• Pay special attention to all the administrative work while focusing on details.
• Follow all company policies, procedures, and standards to ensure compliance.
• Manage on-site evaluations, internal audits and customer surveys.
• Support an environment that is ready for rush periods and time- sensitive requests through regular organization.