Parveen Yadav
Surrey,BC
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
2
2
years of professional experience
Work History
Volunteer
Nestle Foods
04.2023 - 02.2024
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
- Actively participated in staff meetings, contributing ideas for process improvement and program development strategies.
Customer Service Representative
Barnala Outlet
01.2022 - 02.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
Education
Associate of Arts - General Arts
Lasalle College
Vancouver, BC09.2025
High School Diploma -
Govt Sen Sec Smart School
Kaila, Punjab04.2022
Skills
- Computer Skills
- Time Management
- Leadership Qualities
- Customer Service
- Organization and Multitasking
- Fluent in Hindi, Punjabi, English
- Powerpoint Presentations
Languages
English
Native or Bilingual
Timeline
Volunteer
Nestle Foods
04.2023 - 02.2024
Customer Service Representative
Barnala Outlet
01.2022 - 02.2023
Associate of Arts - General Arts
Lasalle College
High School Diploma -
Govt Sen Sec Smart School
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