Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Parveen Kaur

Brampton

Summary

  • More than 4 years of combined experience in customer service, insurance, sales, management and leadership roles.
  • Well organized and proficient at handling multiple work priorities.
  • Possess creative and innovative thinking with an ability to take quick progressive decision.
  • Proficient knowledge and use of Microsoft Suite applications.
  • Very strong experience in leading a team, managing team, managing customer, supporting operations via email, chat and phone.

Overview

6
6
years of professional experience

Work History

Technical Advisor

Concentrix
08.2023 - Current
  • Assist internal and external users with technical product and service inquiries
  • Troubleshoot customer issues, including hardware, software, and networking concerns
  • Provide excellent customer service and escalate cases as needed for resolution
  • Identify cross-sell opportunities and offer relevant financial products
  • Mentored junior team members, fostering professional development opportunities aimed at enhancing skill sets and knowledge base.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

HR Intern

Gaotek
03.2023 - 05.2023
  • Assisted in full-cycle recruitment processes
  • Posted job ads across multiple platforms including LinkedIn and university career pages
  • Screened resumes and managed candidate correspondence
  • Maintained applicant tracking systems and facilitated smooth onboarding processes
  • Managed confidential personnel files, maintaining accuracy and upholding strict privacy standards.

Customer Service Associate

Reliance Insurance
04.2021 - 08.2022
  • Provided high-quality customer service by addressing inquiries and resolving issues containing regulatory requirements and customer transactions.
  • Assisted customers with banking transactions, regulatory requirements, and cross-sell opportunities.
  • Promoted financial products and services based on customer needs.
  • Worked closely with underwriters to provide accurate risk assessments and secure competitive policy rates for clients.

Personality development course coordinator

Nanki Public School
07.2019 - 01.2021
  • Educated students in financial banking, taxation and financial dependency concepts and regulatory requirements
  • Designed lesson plans and assessed student performance
  • Organized academic activities and enhanced student engagement
  • Maintained a positive, supportive learning environment for all students by addressing concerns promptly and effectively.

Education

College Degree - Human Resource Management

Niagara College Toronto
Toronto, ON
06.2023

Master's Degree - Political Science

Delhi University
07.2017

Bachelor's Degree - Political Science

Delhi University
07.2015

Skills

  • Customer Service
  • Regulatory Compliance
  • Cross-sales
  • Performance Management
  • Escalation Handling
  • Technical Troubleshooting
  • Problem-Solving
  • MS Office
  • Teams
  • Strong Communication
  • Adaptability
  • Multi-tasking
  • Attention to Detail

Accomplishments

  • Positive surveys Csat 100% by clients for understanding and supporting their insurance needs.
  • Compliance ace achiever for passing compliance based on insurance guidelines and underwriting risks within the business regulations in reliance insurance.
  • Overachieved goals and targets year over year and awarded with Quality High ratings.

Timeline

Technical Advisor

Concentrix
08.2023 - Current

HR Intern

Gaotek
03.2023 - 05.2023

Customer Service Associate

Reliance Insurance
04.2021 - 08.2022

Personality development course coordinator

Nanki Public School
07.2019 - 01.2021

Master's Degree - Political Science

Delhi University

Bachelor's Degree - Political Science

Delhi University

College Degree - Human Resource Management

Niagara College Toronto

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Parveen Kaur