Parveen Dhaliwal
Surrey
Summary
Accomplished Transport Sales Representative and Dispatcher with a proven track record at Pro West Transportation and Simard Westlink. Expert in customer relationship building and interpersonal communication, I've significantly enhanced client satisfaction and expanded customer bases through strategic sales and high-stress management. My approach has consistently fostered trust and increased repeat business.
Overview
9
9
years of professional experience
Work History
Transport Sales Representative
Pro West Transportation
08.2021 - 02.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Dispatcher
Simard Westlink
05.2015 - 08.2021
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Answered phone calls and responded to customer emails.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Scheduled and organized delivery routes.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Education
Criminology -
Douglas College
New WestminsterSkills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Relationship building
Languages
English
Native or Bilingual
Punjabi
Professional Working
Timeline
Transport Sales Representative
Pro West Transportation
08.2021 - 02.2024
Dispatcher
Simard Westlink
05.2015 - 08.2021
Criminology -
Douglas College
Similar Profiles
Jon TiptonJon Tipton
EMS Operations Manager at All-Pro TransportationEMS Operations Manager at All-Pro Transportation
Abdul Rahim WaheedyAbdul Rahim Waheedy
House Cleaner at Pro West Cleaning ServicesHouse Cleaner at Pro West Cleaning Services
Fanor BenavidezFanor Benavidez
Certified Occupational Therapy Assistant at Health-pro Heritage West Minister EvanstonCertified Occupational Therapy Assistant at Health-pro Heritage West Minister Evanston