Parveen Bhatti
Edmonton,AB
Summary
Experienced Scheduler with comprehensive understanding of healthcare administration and patient coordination. Skilled in designing and implementing efficient schedules to optimize nursing staff coverage across multiple shifts. Proven ability to handle high-stress situations, resolve scheduling conflicts, and maintain clear communication with all stakeholders. Previous roles have resulted in improved operational efficiency, enhanced patient care, and strong team collaboration.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Scheduler
BC Centre for Disease-Tuberculosis Services
Vancouver, BC
03.2021 - 08.2024
- Collaborated effectively with medical professionals and patients to facilitate clear communication
- Responsible for overseeing TB clinic schedule, nursing, and physician schedule with a focus on maintaining coverage during leave periods.
- Managed the closing of nursing and physician lines in Cambian scheduler
- Streamlined shift assignments for a diverse team of nursing staff.
- Supported Nurse Supervisor by assisting with nursing schedules.
- Provided support to nurse consultants
- Managed the allocation of case management duties to nurses
- Demonstrated leadership skills while providing support to the clinic's Admin team
- Acted as a mentor to trainees, supporting them in learning the essential tasks and responsibilities of their job roles
- Contributed actively to professional development initiatives and operational discussions
- Updated procedures and protocols for administrative tasks.
- Served as a liaison for First Nations Health Authority and Yukon TB Services
- Successfully oversaw operations of ARCS and ORCS
- Acquired offsite records from multiple sources including BC Archives, Royal BC Museum, and Iron Mountain
- Extensively knowledgeable in Panorama, iPHIS, Cambian, and CareConnect
- Proficient in utilizing Microsoft Outlook, Word, and Excel
- Ensured compliance with established policies and procedures related to scheduling
- Communicated schedule changes effectively throughout the organization when necessary
- Maintained positive working relationship with fellow staff and management
- Coordinated support to facilitate general office operations
- Provided reception coverage during staff absences and breaks
Health Records Processor & Lab Clerk
BC Centre for Disease-Tuberculosis Services
01.2015 - 03.2021
- Managed incoming correspondence and requests, ensuring proper routing
- Sent fax correspondence to physicians' office, health authorities, and external providers
- Demonstrated proficiency in carrying out various administrative duties such as records management, data entry, word processing, and coding.
- Maintained TB Admin email inbox
- Successfully processed lab tests for positive TB cases including smears and PCR results
- Inputted blood test data into patient records for upcoming visits
- Collaborated with Nurse Consultants to address queries on lab results and coordinated with Lab Technicians for drug level results
- Communicated effectively with provincial TB labs and external lab facilities.
- Scanned and indexed documents into an electronic database system.
- Processed and maintained records in accordance with established procedures.
- Responded promptly to customer inquiries concerning their records or accounts.
- Maintained confidentiality of sensitive information at all times.
- Archived inactive files in accordance with government regulations.
- Assisted staff members with research requests related to archived records.
- Maintained filing systems for hard copy documents and electronic records.
- Verified accuracy of data entry and corrected errors as necessary.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Identified discrepancies between source documents and entered data.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Created spreadsheets to track data entries.
- Scanned and stored files and records electronically to reduce paper files and secure data.
Receptionist
BC Centre for Disease-Tuberculosis Services
08.2007 - 01.2015
- Coordinated patient care throughout the clinic
- Prioritized new referrals to ensure timely booking of appointments.
- Prepared and processed requisitions for physicians and nurses
- Ensured accurate and up-to-date information in electronic medical records by regularly updating patient demographics, address, and telephone number.
- Maintained strict confidentiality regarding patient information
- Efficiently managed phone calls by taking accurate messages and transferring them promptly to the appropriate departments.
- Monitored and managed office supplies inventory, ensuring sufficient stock levels
- Managed incoming mail distribution, courier services, faxes, and document photocopying upon request.
- Processed payments utilizing point-of-sale terminals
- Coordinated with vendors for repairs and maintenance of office equipment
- Provided assistance and greeted visitors on a regular basis
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Participated in emergency response drills and maintained knowledge of safety procedures.
- Scheduled and confirmed appointments.
Pharmacy Technician
Shoppers Drug Mart
Richmond, BC
01.2007 - 08.2007
- Ordering and stocking medication.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Received payment from customers and processed credit card transactions when necessary.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Restocked shelves with new supplies of medications as needed.
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Managed filing of prescriptions, both electronically and manually.
- Transmitted claims to insurance companies for payment
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Prepared prescription transfers to other pharmacies.
- Prepared compound medications under the supervision of a licensed pharmacist.
- Answered telephones to respond to questions or requests.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
Education
Medical Office Assistant and Pharmacy Technician Diploma -
Sprott Shaw Community College
Vancouver, BC01.2007
High School Diploma -
H. J. Secondary School
Richmond, BC01.2003
Skills
- Strong Interpersonal and Communication Skills
- Staff Coordination
- Problem-Solving
- Attention to Detail
- Teamwork and Collaboration
- Effective Multitasking
- Data Entry
- Schedule Coordination
- Recordkeeping proficiency
Certification
- Workplace Hazardous Materials Information System (WHMIS)
- Violence Prevention Certificate/Training
- Super Host Certificate/Customer Service Training
Languages
Punjabi
Professional
English
Native/ Bilingual
References
References available upon request.
Timeline
Scheduler
BC Centre for Disease-Tuberculosis Services
03.2021 - 08.2024
Health Records Processor & Lab Clerk
BC Centre for Disease-Tuberculosis Services
01.2015 - 03.2021
Receptionist
BC Centre for Disease-Tuberculosis Services
08.2007 - 01.2015
Pharmacy Technician
Shoppers Drug Mart
01.2007 - 08.2007
Medical Office Assistant and Pharmacy Technician Diploma -
Sprott Shaw Community College
High School Diploma -
H. J. Secondary School
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