Parvati Sarki
Maple Ridge
Summary
Customer service professional with 3+ years of experience in hospitality, front desk operations, and cash handling. Proven ability to enhance customer satisfaction, streamline processes, and work efficiently in fast-paced environments. Currently pursuing a Master of Arts in Leadership (Education) at Trinity Western University, seeking to leverage strong interpersonal and organizational skills in a receptionist or cashier role.
Overview
4
4
years of professional experience
4
4
Languages
Work History
Cashier & Waitress
Mt. Everest 8848
01.2024 - Current
- Company Overview: Nepalese-Indian & Chinese Cuisine
- Deliver exceptional customer service in a high-volume restaurant, processing 50+ daily transactions via POS.
- Maintain accurate cash handling with zero discrepancies in till balance.
- Resolve customer complaints promptly, improving repeat business.
- Nepalese-Indian & Chinese Cuisine
Junior Gas Station Attendant
Super Save Gas
10.2023 - 12.2023
- Processed fuel, lottery, and retail sales while adhering to safety protocols.
- Achieved 100% accuracy in cash reconciliation during shifts.
Reservation Manager
RKPO Green Resort
01.2022 - 12.2022
- Managed group bookings for 50+ corporate clients, boosting occupancy by 15%.
- Trained 3 new staff members on reservation software and customer service standards.
Front Office Associate
Hotel Pema Karpo
08.2021 - 12.2021
- Streamlined check-in/check-out processes, reducing wait times by 20%.
- Handled administrative tasks, including scheduling and basic bookkeeping.
Education
Master of Arts - Leadership (Education)
Trinity Western University
Diploma in Travel & Tourism Management - undefined
Eton College
Bachelor of Arts - Bhutanese & Himalayan Studies
College of Language and Culture Studies
Skills
Customer service
Payment processing
Team collaboration
Attention to detail
Reliability and punctuality
Regulatory compliance
Timeline
Cashier & Waitress
Mt. Everest 8848
01.2024 - Current
Junior Gas Station Attendant
Super Save Gas
10.2023 - 12.2023
Reservation Manager
RKPO Green Resort
01.2022 - 12.2022
Front Office Associate
Hotel Pema Karpo
08.2021 - 12.2021
Diploma in Travel & Tourism Management - undefined
Eton College
Bachelor of Arts - Bhutanese & Himalayan Studies
College of Language and Culture Studies
Master of Arts - Leadership (Education)
Trinity Western University
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