Parvathy Premachandran
Toronto
Summary
Results-driven retail management professional with a strong determination to exceed company sales goals. Leveraging a solid background in finance and marketing, consistently makes smart purchasing and merchandising decisions. Forward-thinking approach allows for effective addressing and resolving concerns, optimizing policies, and engaging with customers to promote loyalty and drive sales.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Retail Store Manager
Northern Reflections
08.2024 - 02.2025
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Optimized store displays and appearance via strategic merchandising.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Submitted orders for new inventory.
- Reported issues to higher management with great detail.
Team Leader
Reitmans
09.2023 - 08.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Enhanced team productivity by implementing efficient task delegation and regular performance evaluations.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
Retail Sales Supervisor
Fresh Is Best Salsa
08.2022 - 09.2023
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Counted cash register drawers at beginning and end of each shift to prepare bank deposits.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Greeted customers and helped with product questions, selections, and purchases.
- Managed inventory levels effectively, ensuring optimal product availability while minimizing overstock issues.
- Oversaw daily operations of the sales floor, delegating tasks appropriately to ensure smooth functioning at all times.
- Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
- Resolved escalated customer issues swiftly, maintaining strong relationships with loyal customers while preserving company reputation.
- Consistently met or exceeded monthly sales targets through proactive leadership and regular performance evaluations.
Sales Associate
Winners and Home Sense
06.2021 - 11.2022
- Giving customer service
- Worked in the warehouse by sorting the stock for the floor
- Worked in the fitting room, by providing customer service to customers and by ensuring that the returned items are put back in the right order
- Worked on the floor by stocking the shelves and ensuring that the floor looks neat and tidy
- Worked as a cashier and processed the items returned by the customers, as well help them with their returns
Housekeeping staff
Days Inn Wyndham
08.2020 - 05.2021
- Giving customer service
- Communicating and helping customers
- Performing all cleaning tasks as instructed
- Reporting any damages to the furniture in a room to senior managers
Freelance
11.2019 - 12.2019
- Worked as a freelancer for a marketing entrepreneur
- Assisted in formulation of menus for restaurants
- Made corrections and provided ideas for menus for restaurants
Intern
Kerala State Electronics Development Corp Ltd. (Keltron)
11.2016 - 11.2016
- Interned for the Finance Department of KELTRON
- Helped maintain accounts
- Learned accounting system used in the workplace
Education
Post Baccalaureate Diploma - Supply Chain Management
Thompson Rivers University
Kamloops, BC06.2022
Bachelor of Business Administration - Finance
St Aloysius College (Autonomous)
04.2019
Skills
- Quick Learner
- Loyal towards work & duties
- Team player
- Can work under stressed condition
- Excellent communication skill
- Quick decision making
- Leadership
- Proficient with MS Word
- Proficient with Excel
- Customer service
- Inventory management
- Employee training
- Visual merchandising
Certification
- Spinout Management Fest, St. Aloysius College, Mangalore, Karnataka, India, 02/19, Finance Event Head, Headed a team of 15 members., Ensured the contestants were given clear instructions., Made sure judges were provided with necessary equipment., Delegated work with the members
- Mock Interview, St. Aloysius College, Mangalore, Karnataka, India, 01/19, Participated in Mock Interview Session conducted by Department of Business Administration
- SYPOSIUM, St. Aloysius College, Mangalore, Karnataka, India, 03/18, Participated in inter-college conference on 'Champion Human Dignity: Translate Fear Into Hope'
Languages
English
Full Professional
Hindi
Professional Working
Timeline
Retail Store Manager
Northern Reflections
08.2024 - 02.2025
Team Leader
Reitmans
09.2023 - 08.2024
Retail Sales Supervisor
Fresh Is Best Salsa
08.2022 - 09.2023
Sales Associate
Winners and Home Sense
06.2021 - 11.2022
Housekeeping staff
Days Inn Wyndham
08.2020 - 05.2021
Freelance
11.2019 - 12.2019
Intern
Kerala State Electronics Development Corp Ltd. (Keltron)
11.2016 - 11.2016
Bachelor of Business Administration - Finance
St Aloysius College (Autonomous)
Post Baccalaureate Diploma - Supply Chain Management
Thompson Rivers University
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