Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Parvathy Athul

Winnipeg,MB

Summary

Proven track record in enhancing data management and customer satisfaction. Skilled in file organization and delivering exceptional service. I successfully reconciled accounts and reduced financial discrepancies. My ability to manage high-volume inquiries and develop engaging educational content showcases my multifaceted expertise and results-driven approach. Systematic and knowledgeable with strong attention to detail and strong work ethic.

Overview

6
6
years of professional experience

Work History

Office Clerk

Finance Sector
03.2021 - 04.2024
  • Maintained organized files to support team needs and maximize performance.
  • Provided clerical support, addressing routine, and special requirements.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Maintained accurate and complete documentation to facilitate accounting and filing functions.
  • Identified and resolved internal accounting variances, promoting data accuracy.
  • Monitored internal account postings and resolved discrepancies.
  • Processed payments and documents such as reimbursements and statements.
  • Migrated data and documents to facilitate system updates.
  • Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate records
  • Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.

Customer Experience Associate

Walmart
11.2019 - 03.2021
  • Suggested operational improvements to enhance quality, improve production times and reduce costs.
  • Asked customers questions to determine, verify and solve common problems.
  • Drafted written correspondence and sent electronic information to customers regarding billing information and current promotions.
  • Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
  • Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
  • Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
  • Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.

Trainer, English Language

Bghud Language Support
04.2018 - 08.2019
  • Educated students in basics of English grammar and conversational speaking.
  • Attended workshops to learn about student motivation and engaging learning activities.
  • Promoted critical thinking to build subject engagement and interaction.
  • Developed and taught ESL curriculum to improve students' conversational abilities.
  • Gave one-on-one attention to each student while maintaining overall focus on entire group.
  • Created and delivered engaging lesson plans to accommodate different learning styles.
  • Modified curriculum plans with colleagues to meet changing student needs.

Education

Bachelor of Technology - Information Technology

Mangalam College of Engineering
Ettumanoor, Kottayam, Kerala
04.2014

Skills

  • Data Management
  • File Maintenance
  • Billing and coding
  • Record preparation
  • File Organization
  • Records Management
  • Data Entry
  • Technical Support
  • Inbound Calls
  • Business Correspondence
  • Staff Management
  • Mail handling
  • Information Verification
  • Basic accounting
  • Word Processing

Languages

English
Full Professional
Hindi
Full Professional
Malayalam
Full Professional
Tamil
Elementary

Timeline

Office Clerk

Finance Sector
03.2021 - 04.2024

Customer Experience Associate

Walmart
11.2019 - 03.2021

Trainer, English Language

Bghud Language Support
04.2018 - 08.2019

Bachelor of Technology - Information Technology

Mangalam College of Engineering

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Parvathy Athul