Parvathy Athul
Winnipeg,MB
Summary
Proven track record in enhancing data management and customer satisfaction. Skilled in file organization and delivering exceptional service. I successfully reconciled accounts and reduced financial discrepancies. My ability to manage high-volume inquiries and develop engaging educational content showcases my multifaceted expertise and results-driven approach. Systematic and knowledgeable with strong attention to detail and strong work ethic.
Overview
6
6
years of professional experience
Work History
Office Clerk
Finance Sector
03.2021 - 04.2024
- Maintained organized files to support team needs and maximize performance.
- Provided clerical support, addressing routine, and special requirements.
- Interacted with customers by phone, email, or in-person to provide information.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Identified and resolved internal accounting variances, promoting data accuracy.
- Monitored internal account postings and resolved discrepancies.
- Processed payments and documents such as reimbursements and statements.
- Migrated data and documents to facilitate system updates.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate records
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
Customer Experience Associate
Walmart
11.2019 - 03.2021
- Suggested operational improvements to enhance quality, improve production times and reduce costs.
- Asked customers questions to determine, verify and solve common problems.
- Drafted written correspondence and sent electronic information to customers regarding billing information and current promotions.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
Trainer, English Language
Bghud Language Support
04.2018 - 08.2019
- Educated students in basics of English grammar and conversational speaking.
- Attended workshops to learn about student motivation and engaging learning activities.
- Promoted critical thinking to build subject engagement and interaction.
- Developed and taught ESL curriculum to improve students' conversational abilities.
- Gave one-on-one attention to each student while maintaining overall focus on entire group.
- Created and delivered engaging lesson plans to accommodate different learning styles.
- Modified curriculum plans with colleagues to meet changing student needs.
Education
Bachelor of Technology - Information Technology
Mangalam College of Engineering
Ettumanoor, Kottayam, Kerala04.2014
Skills
- Data Management
- File Maintenance
- Billing and coding
- Record preparation
- File Organization
- Records Management
- Data Entry
- Technical Support
- Inbound Calls
- Business Correspondence
- Staff Management
- Mail handling
- Information Verification
- Basic accounting
- Word Processing
Languages
English
Full Professional
Hindi
Full Professional
Malayalam
Full Professional
Tamil
Elementary
Timeline
Office Clerk
Finance Sector
03.2021 - 04.2024
Customer Experience Associate
Walmart
11.2019 - 03.2021
Trainer, English Language
Bghud Language Support
04.2018 - 08.2019
Bachelor of Technology - Information Technology
Mangalam College of Engineering
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