Parva Rezai
Vaughan,ON
Summary
Results-driven administrative professional with over 5 years of experience in customer service. Proven track record in managing client relationships and delivering exceptional service. Recognized for excellent communication, attention to detail, and consistently exceeding sales targets. Committed to enhancing client satisfaction and driving organizational success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
ACCOUNT EXECUTIVE
Grand Financial Management
03.2023 - 02.2024
- Monitored and managed payment records for new and existing clients, ensuring timely and accurate mortgage payments using Cadence and Excel
- Facilitated the loan application process by guiding clients through documentation requirements and underwriting procedures
- Analyzed financial documents, including income, credit reports, and assets, to determine clients' eligibility for mortgage products
- Drafted comprehensive commitment letters outlining loan terms, conditions, and timelines for clients, ensuring clarity and transparency
- Nurtured and maintained strong relationships with clients, real estate agents, and brokers to drive loan origination.
DISPATCH ROOM SUPERVISOR
GNA Appliances Ltd
07.2020 - 01.2023
- Overseeing dispatchers, ensuring effective communication between personnel
- Developed and conducted training programs for new dispatchers, improving overall team performance and reducing errors by 25%
- Established a feedback loop with clients, resulting in a 40% increase in customer satisfaction ratings.
- Performed administrative duties, including managing client complaints and emails, while effectively multitasking to maintain operational efficiency.
CUSTOMER SERVICE REPRESENTATIVE
Bell Canada
08.2016 - 04.2018
- Delivered top-tier customer service to an average of 80 customers daily, addressing inquiries related to telecommunications services, billing, and account management
- Handled customer complaints and escalations professionally, resolving issues promptly to maintain a positive store environment
- Helped increase provider plan sales by 20 percent.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Broadcast Journalism -
SENECA@YORK
04-2022
Dental Assistant -
GEORGE BROWN COLLEGE
01.2015
Certificate - Mortgage Agent Level 1
Mortgage Professionals Canada
10-2023
Skills
- Strong Multitasking
- Tech Savvy
- Customer Relationship Management
- Excellent Communication
- Active Listener
- Strategic and Patient
- Academic Writing
- Critical Thinking
Certification
MORTGAGE AGENT LEVEL 1, 10/01/23
Languages
FARSI
Native or Bilingual
Spanish
Limited Working
Turkish
Limited Working
Hebrew
Limited Working
Timeline
ACCOUNT EXECUTIVE
Grand Financial Management
03.2023 - 02.2024
DISPATCH ROOM SUPERVISOR
GNA Appliances Ltd
07.2020 - 01.2023
CUSTOMER SERVICE REPRESENTATIVE
Bell Canada
08.2016 - 04.2018
Dental Assistant -
GEORGE BROWN COLLEGE
Broadcast Journalism -
SENECA@YORK
Certificate - Mortgage Agent Level 1
Mortgage Professionals Canada
Similar Profiles
Stuart D. HallStuart D. Hall
Financial Services Representative at Strategic Financial, MGM Grand Casino DetroitFinancial Services Representative at Strategic Financial, MGM Grand Casino Detroit
Marcela AntezanaMarcela Antezana
Property Manager at Grand Peaks Property ManagementProperty Manager at Grand Peaks Property Management
Rhonda ChapmanRhonda Chapman
Event Security Guard at Grand Events ManagementEvent Security Guard at Grand Events Management
Christos MegosChristos Megos
Head Busser at Medusa Authentic Greek TavernaHead Busser at Medusa Authentic Greek Taverna
Mashal FaizyarMashal Faizyar
Sales Coordinator at CI FinancialSales Coordinator at CI Financial