Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Parva Rezai

Parva Rezai

Vaughan,ON

Summary

Results-driven administrative professional with over 5 years of experience in customer service. Proven track record in managing client relationships and delivering exceptional service. Recognized for excellent communication, attention to detail, and consistently exceeding sales targets. Committed to enhancing client satisfaction and driving organizational success.

Overview

8
8
years of professional experience
1
1
Certification

Work History

ACCOUNT EXECUTIVE

Grand Financial Management
03.2023 - 02.2024
  • Monitored and managed payment records for new and existing clients, ensuring timely and accurate mortgage payments using Cadence and Excel
  • Facilitated the loan application process by guiding clients through documentation requirements and underwriting procedures
  • Analyzed financial documents, including income, credit reports, and assets, to determine clients' eligibility for mortgage products
  • Drafted comprehensive commitment letters outlining loan terms, conditions, and timelines for clients, ensuring clarity and transparency
  • Nurtured and maintained strong relationships with clients, real estate agents, and brokers to drive loan origination.

DISPATCH ROOM SUPERVISOR

GNA Appliances Ltd
07.2020 - 01.2023
  • Overseeing dispatchers, ensuring effective communication between personnel
  • Developed and conducted training programs for new dispatchers, improving overall team performance and reducing errors by 25%
  • Established a feedback loop with clients, resulting in a 40% increase in customer satisfaction ratings.
  • Performed administrative duties, including managing client complaints and emails, while effectively multitasking to maintain operational efficiency.

CUSTOMER SERVICE REPRESENTATIVE

Bell Canada
08.2016 - 04.2018
  • Delivered top-tier customer service to an average of 80 customers daily, addressing inquiries related to telecommunications services, billing, and account management
  • Handled customer complaints and escalations professionally, resolving issues promptly to maintain a positive store environment
  • Helped increase provider plan sales by 20 percent.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

Broadcast Journalism -

SENECA@YORK
04-2022

Dental Assistant -

GEORGE BROWN COLLEGE
01.2015

Certificate - Mortgage Agent Level 1

Mortgage Professionals Canada
10-2023

Skills

  • Strong Multitasking
  • Tech Savvy
  • Customer Relationship Management
  • Excellent Communication
  • Active Listener
  • Strategic and Patient
  • Academic Writing
  • Critical Thinking

Certification

MORTGAGE AGENT LEVEL 1, 10/01/23

Languages

FARSI
Native or Bilingual
Spanish
Limited Working
Turkish
Limited Working
Hebrew
Limited Working

Timeline

ACCOUNT EXECUTIVE

Grand Financial Management
03.2023 - 02.2024

DISPATCH ROOM SUPERVISOR

GNA Appliances Ltd
07.2020 - 01.2023

CUSTOMER SERVICE REPRESENTATIVE

Bell Canada
08.2016 - 04.2018

Dental Assistant -

GEORGE BROWN COLLEGE

Broadcast Journalism -

SENECA@YORK

Certificate - Mortgage Agent Level 1

Mortgage Professionals Canada

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Parva Rezai