Parva Rezai
Vaughan,Ontario
Summary
Driven Dispatcher with excellent leadership and problem solving abilities. Detail oriented, expert with more than 5 years of administrative and customer service experience. Highly organized. Focused on maintaining high levels of accuracy and efficiency, as well as achieving customer service and goals.
Overview
13
13
years of professional experience
Work History
CUSTOMER SERVICE DISPATCHER
02.2020 - Current
- Responsible for customer interaction/satisfaction
- Maintain quality assurance and best practice through effective scheduling and detailed location monitoring, increased area coverage by %50
- Evaluate and adjust over 50 routes based on daily needs
- Monitor dispatched units for completion of tasks, emergency or availability
- Respond to telephone performing root cause analysis for emergency and non-emergency assistance, successfully securing effective solutions.
LEGAL RECEPTIONIST
Boveiree Claim Professional Corporation
01.2015 - 01.2017
- Performed variety of administrative tasks such as filing and maintaining records, copying documents and scheduling appointments
- Ensured legal documents were processed and handled in timely and efficient manner in order to comply with appropriate regulations and deadlines
- Handled 60% of emails in professional and timely manner
- Proficient with Microsoft Outlook, Excel and Word
- Composed contracts, pleadings and motions in accordance with established guidelines
- Active listening skills, very personable, able to get along well with diverse group of co-workers and customers, very professional in manner.
DESIGN CONSULTANT
BC24 Print
01.2012 - 01.2013
- Undertook general administrative duties including filing, photocopying, faxing, and opening mail
- Evaluated needs and created custom design solutions consistent with buyer's preferences and budget
- Maintained one of highest customer satisfaction ratings in the store resulting in repeated customers
CUSTOMER SERVICE REPRESENTATIVE
Bell Canada
01.2010 - 01.2011
- Maintained multiple knowledge of multiple carrier plans and compared with confidence to customers
- Helped increased provider plan sales by %20 percent
- Addressed service issues and complaints in person via phone
- Easily handled technical tasks such as transferring contact and photos and setting up new phones with updates and account connections.
Education
Broadcast Journalism
Seneca College of Applied Arts And Technology
North York, ON06.2021
Certified Dental Assistant
George Brown College
06.2013
Skills
- COMPUTER CLERICAL
- Mail Handling
- Expense Reporting
- Sorting and Labeling
- Office Management
- Attention to Detail
- Records Preparation
- Team Collaboration
- Multi-Line Phone Systems
Languages
Spanish - Intermediate
Hebrew - Beginner
Turkish - Intermediate
Farsi- Fluent
Timeline
CUSTOMER SERVICE DISPATCHER
02.2020 - Current
LEGAL RECEPTIONIST
Boveiree Claim Professional Corporation
01.2015 - 01.2017
DESIGN CONSULTANT
BC24 Print
01.2012 - 01.2013
CUSTOMER SERVICE REPRESENTATIVE
Bell Canada
01.2010 - 01.2011
Broadcast Journalism
Seneca College of Applied Arts And Technology
Certified Dental Assistant
George Brown College
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