Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Project coordinator/Project administrator position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Supervisor
Tim Hortons
10.2022 - Current
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Boosted team performance by developing customer service training materials and conducting service training.
Developed and implemented customer service policies to enhance satisfaction.
Solicited customer feedback to identify and improve on areas of weakness.
Maintained database systems to track and analyze operational data.
Created and managed project plans, timelines and budgets.
Developed effective improvement plans in alignment with goals and specifications.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Manager's Assistant
Ar. Naman Goel
02.2021 - 04.2022
Coordinated and scheduled travel arrangements and managed expense documentation for reimbursements.
Attended monthly sales meetings and reported pertinent information to employees.
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Responded to and directed incoming calls and other communication.
Education
Post Graduate in Project Management - Management
Algoma University
Brampton, ON
06.2024
Bachelor of Education - Bachelor of Eduction
Bachelor of Education
Kurukshetra University Kurukshetra
04.2023
Bachelor of Science - Science
Kurukshetra University Kurukshetra
Haryana
07.2021
Skills
Operations Management
Process Improvement
Strategic Planning
Schedule development
Managing Agile projects
Managing Jira Projects (Managing Boards)
Staff Management
Policy Enforcement
Financial Management
Languages
English
Professional Working
Hindi
Professional Working
French
Elementary
Punjabi
Professional Working
Certification
Agile Project Management with Jira Cloud:1. Projects, Boards , and issues Training - [september17 , 2022]