Parul PArul
Yellowknife,NT
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
First National Bank
01.2024 - Current
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Invoice Clerk
Rochdi's YIG
09.2023 - Current
- Entered invoice data into company's invoicing system to enable proper tracking and record keeping.
- Managed invoicing and payment processing operations.
- Handled accounts payable activities to facilitate accurate payment of bills and expenses.
Customer Service Representative
3dm
04.2023 - 05.2023
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Tracked customer service cases and updated service software with customer information.
Security Guard
Montreal Elite Security
01.2023 - 04.2023
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
Team Leader
Fleet Optics
01.2022 - 01.2023
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
Education
Diploma - Computerized Accounting And Finical Managment
Avalon College
Montreal, QC03.2023
Skills
- Observation and Awareness,
- Critical Thinking,
- Microsoft Excel
- Customer satisfaction measurement, Team Development
- Data Entry
- Conflict Resolution
- Quality Assurance Controls
Certification
I have Security License. (class- Individual Security Guard).
Timeline
Customer Service Representative
First National Bank
01.2024 - Current
Invoice Clerk
Rochdi's YIG
09.2023 - Current
Customer Service Representative
3dm
04.2023 - 05.2023
Security Guard
Montreal Elite Security
01.2023 - 04.2023
Team Leader
Fleet Optics
01.2022 - 01.2023
Diploma - Computerized Accounting And Finical Managment
Avalon College
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