Parul Mahajan

• Follow up to customer inquiries by taking specific action in a timely manner
• Promote and offer products and services by consulting, gathering information, and
evaluating customer needs
• Appropriately communicate with upset customers to resolve their inquiries

• Implemented initiatives to improve customer satisfaction and increase repeat business.
• Compiled and analyzed data to determine approaches to improve sales and performance.
• Conducted research to answer questions and handle issues using multiple systems and resources.
• Worked with clients to develop financial planning strategies and solutions through evaluation of finances.

• Trained and supported new team members, maintaining culture of collaboration.
• Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
• Served as liaison, facilitating communication between management and associates.
• Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
• Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
• Served as keyholder, overseeing business opening and closing operations.
• Defined work plans in alignment with stakeholder requirements.
• Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.

• Conducted market analyses and presented findings to product team to develop and enhance product offerings.
• Promoted company products and services by attending trade shows and industry conferences.
• Prepared and delivered samples and quotations to customers while providing technical expertise to convert prospects into sales.
• Provided technical expertise and recommendations to improve systems and processes, establish cost savings and increase productivity.

• Collaborated with engineering team to determine project specifications.
• Assisted engineers with inspections of finished construction.
• Adhered to timelines to meet quality assurance targets.
• Studied corrections from senior engineers to learn and grow professionally.
• Assisted senior engineers and management with clerical duties to keep department functioning and workflows running smoothly.
• Maintained positive work atmosphere by building relationships with co-workers, customers, clients, and management.