Parul Khurana
Dartmouth
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Immediate Action Specialist
Eastlink
10.2024 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently.
- Optimized resource allocation by scheduling staff effectively, ensuring coverage during peak times and reducing overtime costs.
- Managed a team of field technicians, providing guidance, training, and performance evaluations for continuous improvement.
- Collected, arranged, and input information into database system.
Accounts Receivable Representative
Eastlink
12.2022 - 10.2024
- Managed payment plans for clients experiencing financial difficulties, maintaining good customer relations while minimizing losses.
- Communicated with customers to identify and resolve outstanding payments.
- Maintained strong client relationships through clear communication and timely resolution of disputes.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
Manager
Subway
12.2021 - 05.2022
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Cashier/Customer Service
Indish restaurant
04.2021 - 12.2021
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Production Worker
Cookit
03.2020 - 01.2021
- Food packaging and shipping
- Worked in a warehouse with -4 degrees temperature.
Kitchen Helper
Bagels on greene
02.2020 - 03.2020
- Followed supervisor instructions to complete tasks on time.
- Cleaned and organized kitchen stations to promote team efficiency.
- Enhanced kitchen efficiency by assisting with meal preparation and ensuring timely food delivery to customers.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
Education
DCS / DEC in Network administration -
Cde college
Sherbrooke, QC03.2022
Secondary School in Science -
Kundan vidya mandir
Ludhiana, Punjab05.2019
Skills
- Computer skills
- Accounts Receivable
- Dispute Resolution
- Customer service support
- Operational efficiency
- Field operations
- Surveying techniques
- Data collection
- Problem-solving abilities
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Immediate Action Specialist
Eastlink
10.2024 - Current
Accounts Receivable Representative
Eastlink
12.2022 - 10.2024
Manager
Subway
12.2021 - 05.2022
Cashier/Customer Service
Indish restaurant
04.2021 - 12.2021
Production Worker
Cookit
03.2020 - 01.2021
Kitchen Helper
Bagels on greene
02.2020 - 03.2020
DCS / DEC in Network administration -
Cde college
Secondary School in Science -
Kundan vidya mandir
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