Parul Kamboj
Surrey,BC
Summary
Detail-oriented Retail Merchandiser talented in monitoring inventory levels and predicting product demand. Monitors supply levels and product marketing for optimal sales. Skillful in creatively conceptualizing and building artistic framework around any given assignment. Pays close attention to detail and creates displays which engage and intrigue.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Merchandising Associate
4site
05.2024 - 09.2024
- Improved product visibility by creating eye-catching merchandise displays.
- Increased overall store performance with consistent attention to detail in visual merchandising efforts.
- Adapted quickly to changing business needs by regularly rotating merchandise according to seasonal demands or customer preferences.
- Enhanced customer experience by maintaining clean, well-stocked, and organized store aisles.
- Appointed Head of Health and Safety 8+ times by the team lead, which enhanced compliance with safety protocols, while also performing additional duties as required by management.
- Ensured adherence to office procedures and deadlines, facilitating smooth operations and timely completion of 14 major projects for Staples.
Distribution Centre Associate
Aritzia
09.2023 - 04.2024
- Demonstrated commitment towards workplace safety, strictly adhering to OSHA guidelines and participating in safety training programs.
- Expedited customer orders by coordinating with shipping providers for timely deliveries.
- Prepared boxes, pallets and crates for outgoing shipments.
- Documented inventory movements in WMS using handheld scanners.
- Reduced order errors through diligent inventory management and product inspection.
- Maximized warehouse space utilization by implementing effective storage solutions based on product dimensions and turnover rates.
Customer Service Representative
Lowe's Home Improvement
01.2021 - 02.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Participated in training programs to enhance product knowledge and customer service skills.
Brand Associate
Old Navy
09.2020 - 12.2020
- Processed cashier transactions quickly and accurately, driving brand loyalty programs.
- Placed styles, sizes and colors of product on sales floor to maintain availability for customers.
- Communicated product information with confidence and educated consumers about company.
- Managed inventory levels efficiently, reducing waste and ensuring a consistent supply of high-demand products.
- Boosted sales performance through effective merchandising and product presentation techniques.
Sales Mnagement
Perfect Generators
01.2019 - 11.2019
- Ensured compliance with industry best practices and standards, contributing to a strong reputation for quality and reliability among clients.
- Introduced innovative problem-solving methodologies that led to increased efficiency in handling diverse scaling challenges.
- Managed multiple priorities effectively while maintaining attention to detail under tight deadlines, contributing to overall team success rates'' increase in delivered projects.
- Led cross-functional teams in design and implementation of innovative software features, setting new industry standards.
- Optimized resource allocation across projects, ensuring efficient use of time and budget.
Education
BBA - Marketing Management
Kwantlen Polytechnic University
Surrey, BC02.2024
High School Diploma -
Cambridge International School
04.2019
Skills
- Merchandise planning
- Maintaining stock levels
- Planogram design
- Store maintenance
- Pricing and shelf labeling
- Visual Merchandising
- Customer Service
- Order Fulfillment
- Packing and shipping
- Inventory counting
- Decision-Making
- Warehouse Operations
- Quality Control
- Safety Procedures
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
French
Limited Working
Certification
- WHMIS certification
- OFA Level 1 certification
- Certifications Google Analytics Certification Google my business
- Google Ads search certification
- Hootsuite (Social media marketing certification)
- Semrush
Timeline
Merchandising Associate
4site
05.2024 - 09.2024
Distribution Centre Associate
Aritzia
09.2023 - 04.2024
Customer Service Representative
Lowe's Home Improvement
01.2021 - 02.2023
Brand Associate
Old Navy
09.2020 - 12.2020
Sales Mnagement
Perfect Generators
01.2019 - 11.2019
BBA - Marketing Management
Kwantlen Polytechnic University
High School Diploma -
Cambridge International School
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