PARUL BHARDWAJ
MISSISSAUGA,Select
Summary
Adept at enhancing customer service and sales growth, demonstrated during my tenure at WALMART. Leveraged Microsoft Outlook and multi-line telephone operations to streamline communication, boosting team productivity. Known for strong teamwork and a proactive approach, I consistently exceed customer satisfaction targets. Skilled in credit adjustments and money handling, I bring a proven track record of success in fast-paced retail environments. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
WALMART
Mississauga, Ontario
12.2022 - Current
- Supported sales team members to drive growth and development.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Updated databases with new and modified customer data.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed positive relationships with customers through friendly interactions.
Customer Service Representative
KFC
Mississauga, Canada
10.2021 - 11.2022
- Responsible and accountable for quality & quantity accuracy
- Responsible for filling out tags and production sheets daily
- Handle and feed a variety of raw materials into machinery and equipment in an effort to maintain the production of quality parts
- Responsible and accountable for following the schedule and scanning against work order travelers (Custom)
- Operates and adjusts the robotic welding machines
- Inspects the welds on welded assemblies and disposition for repair as needed
- Repairs worn parts of metal products by welding extra layers.
- Loads and unloads the parts in/out of the machine
- Performs troubleshooting of robotic welder.
- Prepares production reports at the end of the shift.
- Starts up, shuts down, adjusts, and monitors robotic welding production.
- Adjusts welding heads and tooling according to specifications.
Education
Post-Graduate Diploma - Project Management
Loyalist College
Toronto, ON04.2022
Bachelor of Education - Education
CHAUDHARY RANBIR SINGH UNIVERSITY
JIND05-2020
Bachelor of Science -
KURUKSHETRA UNIVERSITY
KURUKSHETRA05-2017
Skills
- Microsoft outlook
- Multi-line telephone operations
- Retail sales customer service
- Report transcription
- Credit card payment processing
- Credit adjustments
- Strong teamwork
- Money handling
Certification
- COMPUTER DIPLOMA
- LLQP LICENSE
References
References available upon request.
Timeline
Customer Service Representative
WALMART
12.2022 - Current
Customer Service Representative
KFC
10.2021 - 11.2022
Post-Graduate Diploma - Project Management
Loyalist College
Bachelor of Education - Education
CHAUDHARY RANBIR SINGH UNIVERSITY
Bachelor of Science -
KURUKSHETRA UNIVERSITY
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