Parul Prakash

• Leading strategic collaboration efforts with an ESG tech company in Canada operating across India, UAE, UK, and USA
• Successfully introduced Updapt to companies seeking to initiate ESG reporting
• Conducted comprehensive competitor research, analyzing their product portfolios to deliver actionable insights and recommendations to leadership.

Industry: Banking | Client Managed: Citigroup

• Managed ESG software onboarding and integration, optimizing resource allocation and timelines for maximum efficiency using Confluence. Acted as the primary point of escalation, swiftly resolving issues to maintain program momentum to achieve desired outcomes as AVP for Banking Capital Markets and Advisory

Industry: Financial Services | Client Managed: S&P commodity insights

• Managed the relationship between client solutions and the digital product development team by seamlessly translating new product requirements, monitoring progress, facilitating adjustments, integrating client and stakeholder feedback and conducting rigorous testing to guarantee adherence to requirements and delivery of high-quality solutions as client solutions manager

Industry: Telecom | Client Managed: Rogers Telecom

• Established the vision, goals, and organizational structure for the Quality Compliance and Performance Insights departments, reporting directly to the CEO
• Designed streamlined business processes and implemented key performance indicators (KPIs) to drive continuous improvement and alignment with company objectives
• Led a dynamic team of 20 Quality Assurance (QA) professionals, providing strategic direction, mentorship, and support to optimize performance, enhance quality standards, and foster a culture of excellence within the organization
• Developed and implemented a call management solution leveraging Alvaria Dialer tech and Microsoft Dynamics 365 while working with the founders and development team
• This CRM solution enabled agents to take and disposition calls, create cx profiles and capture cx intelligence, equipped with inbuilt workflow and engagement tools the solution recorded key performance indicators to optimize performance and improve customer engagement and satisfaction.

Industry: Hospitality | Client Managed: ACCOR Hospitality

• Conducted weekly reviews to access hotel operational performance, financial health and revenue generation with financial controllers of all ACCOR hotels (19) in India
• Delivered strategic plans to manage existing and explore new auxiliary revenue streams, organizational restructuring to maximize revenue, minimize costs, eliminate operational inefficiencies, protect asset value
• Conducted comprehensive risk management and internal audit to evaluate the effectiveness of ICFR procedures, identify control weaknesses, and recommend CAP and enhancements to mitigate financial and operational risks and presented the findings to the board of Interglobe (owner) and ACCOR (operator) during quarterly audit committees while managing the relationship through efficient communication and mutually beneficial, clearly defined strategies
• Acted as the custodian of all operational compliance matters, external audits, GDPR implementation, ISO 14001 and ISO 9001 certifications

Industry: Telecom | Client Managed: TELUS

• Conducted comprehensive internal, SOC 1, and SOC 2 audits, ensuring compliance with industry standards and regulatory requirements including completion of SIG flies following requirements from TELUS International, Canada
• Managed PCI DSS, ISO 27001 certifications and external audits
• Managed contractual compliance and Statement of Work (SOW) adherence for TELUS, ensuring alignment with contractual obligations and delivering value to the client
• Nurtured the strategic partnership between JKBPO, TELUS, and ZViQ, managing a team of 32 Quality Assurance agents
• Oversaw business activities including review of reports and escalations from ZViQ, directing analysis of call scoring data for strategic insights and performance improvement recommendations
• Delivered a Compliance Management Solution SAP Cloud Platform (SCP), ensuring regulatory adherence and operational efficiency
• This innovative implementation resulted in improved efficiency, transparency, and accountability in internal controls, and compliance adherence leading to enhanced decision-making

Industry: E-commerce (Sequoia Capital Start-up)

• Collaborated with cross-functional teams, ensuring a cohesive approach to business analysis.
• Delivered on implementing Supply Chain Management (SCM) on SAP Integrated Business Planning (IBP) on cloud- for supply chain and demand planning, inventory optimization, sales and operations planning (S&OP)
• Set up the SAP Extended Warehouse Management (EWM) to optimize warehouse operations, inventory management, and fulfillment processes
• Created Key Performance Indicators (KPIs) in SAP SuccessFactors for all business vertices.

Industry: Business Consulting | Client Managed: Chartis; Religare; Aviva Telecom

• Conducted onshore IT and non-IT risk assessments, internal audits, as well as SOX audit engagements for the clients of Grant Thornton in the USA and India
• Implemented predictive analytics techniques that enabled proactive adjustments to business strategies based on emerging trends, market risk, credit risk, and operational risk to create value for the client.
• Assisted in decision-making processes by presenting accurate, data-driven recommendations to stakeholders.