Paru Gurung
Pharmacist
Hamilton,Ontario
Summary
Reliable pharmacy assistant with experience in providing quality customer service, managing daily pharmacy operations, and accurately filing information. Possesses a comprehensive understanding of medication and side effects and offers strong knowledge of medical terminology.
Overview
5
5
years of professional experience
Work History
Supervisor
Wendy's
08.2024 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Crew Member
Wendy's
09.2022 - 07.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Pharmacist
Kaligandaki Health foundation Pvt. Ltd.
08.2021 - 08.2022
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Dispensing and compounding of drugs.
- Proper counseling to the patients.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Reviewed prescription to confirm appropriate selection of drug, dose and check for interactions with other medications.
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
Pharmacy Assistant
Shree Puspanjali Hospital
09.2020 - 07.2021
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Answered approximately 30 incoming calls, emails and faxes per day from customers.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Inventory Management
Quality Assurance Officer
Sumy Pharmaceuticals
11.2019 - 08.2020
- Improved manufacturing processes by identifying areas of inefficiency and recommending corrective actions.
- Developed training programs for employees to enhance their understanding of quality assurance principles and practices.
- Monitored activities and supporting systems to meet compliance regulations.
- Provided extensive quality assurance training via both in-person and remote teleconferences.
- Established comprehensive documentation systems to maintain records of all test results, audits, and inspections.
Education
Post Graduate - Applied Health Science
Mohawk College
Hamilton, ON06.2024
Bachelor in Pharmacy - Pharmacy
Shree Medical And Technical College, Purbanchal University
Bharatpur, Nepal01.2019
Intermediate of Science (+2) - Science Education
Namuna Higher Secondary School
Gaidakot, Nepal01.2013
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Clear Communication
- Cash Handling
- Interactive communication skills
- Self-discipline
- Microsoft Word, Excel & Power Point
- Outlook
- SPSS
Languages
Nepali
English
Hindi
IELTS- 7
Attributes
- Demonstrated effective communication with the ability to problem solve and manage patient/family queries.
- Strong initiative, leadership, and time management skills, delivering an energetic, proactive, flexible, and creative attitude.
- Positive and well-presented mannerisms, with the ability to work easily and closely with other healthcare professionals in any pressurized team environment.
- Effective planning, organizational and detail-orientation skills. Effective time management skills and ability to prioritize competing workloads within a complex environment.
- Proper counseling and dispensing of medicines to patients.
Awards
Awarded by scholarship for Bachelor in Pharmacy by Purbanchal University
Professional Information
Registered pharmacist of Nepal
Workshop on insulin injection technique
Internship in Manipal Teaching Hospital, Pokhara, Nepal
Publications
- 01/2021, Reinwardtia indica: phytochemical screening and evaluation of wound healing activity of the extracts in experimental model rats, Gurung R, Koirala N, Gurung P et al., 2021, 67, 1, 24-31
- 2021, Polypharmacy among older patients attending selected hospital of Bharatpur metropolitan city, Nepal, Shrestha S, Maharjan S, Gurung P et al., 2021, 3, 3
References
- Mr. Nanda Kishor Bhatta, Principal, Shree Medical and Technical College, Bharatpur-12, Chitwan, principal@shreemedical.edu.np
- Mrs. Bijaya Laxmi Giri, Assistant Professor, Shree Medical and Technical Collge, Bharatpur-12, Chitwan, bijaya2aayan@gmail.com
- Mr. Hari Prasad Sapkota, Lecturer, Shree Medical and Technical College, Bharatpur-12, Chitwan, hariprasadsapkota2015@gmail.com
- Mrs. Roshani Gurung, Former Lecturer, Shree Medical and Technical College, Bharatpur-12, Chitwan, grg.rosni1990@gmail.com
- Mr. Noor Mohamad Ansari, Quality Assurance Manager, Sumy Pharmaceuticals, Nawalpur, Nepal, ansari.noor4@gmail.com
- Mr. Sujan Adhikari, Hospital Manager, Shree Puspanjali Hospital, Chitwan, Nepal, sujanadhi9@gmail.com
Timeline
Supervisor
Wendy's
08.2024 - Current
Crew Member
Wendy's
09.2022 - 07.2024
Pharmacist
Kaligandaki Health foundation Pvt. Ltd.
08.2021 - 08.2022
Pharmacy Assistant
Shree Puspanjali Hospital
09.2020 - 07.2021
Quality Assurance Officer
Sumy Pharmaceuticals
11.2019 - 08.2020
Post Graduate - Applied Health Science
Mohawk College
Bachelor in Pharmacy - Pharmacy
Shree Medical And Technical College, Purbanchal University
Intermediate of Science (+2) - Science Education
Namuna Higher Secondary School
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