PARTH PATEL
Brampton
Summary
Motivated and adaptable professional with a strong technical foundation in networking and customer service. Equipped with excellent problem-solving skills, a passion for technology, and a proven ability to learn quickly. Seeking a role to apply my technical expertise in networking while continuing to grow my knowledge and contribute to team success.
Overview
5
5
years of professional experience
Work History
Customer Service Representative (CSR)
InTouch CX
11.2024 - 03.2025
- Provided exceptional customer support by resolving inquiries related to Wealthsimple accounts, investment products, and platform navigation
- Delivered tailored guidance on investment strategies, account features, and platform functionality
- Utilized strong problem-solving skills to troubleshoot technical issues and deliver solutions efficiently
- Maintained an up-to-date understanding of Wealthsimple offerings and industry trends to best assist clients
- Ensured high levels of customer satisfaction and retention by providing personalized service
- Collaborated with team members to refine internal processes and improve service quality
Technical Sales Specialist
NTT Data
06.2024 - 03.2025
- Collaborated with senior team members to design and present customized IT solutions, including cloud services and cybersecurity, based on client needs
- Participated in client meetings to understand business challenges and provided technical insights in the development of proposals
- Assisted in the sales process, including lead generation and follow-ups, while undergoing extensive product training to enhance sales techniques and product knowledge
Store Manager
Big Rock Sports
11.2021 - 06.2024
- Managed inventory, receiving, and product placement to ensure smooth operations
- Supervised a team, provided training, and developed effective work schedules to enhance staff performance and productivity
Supervisor
ZA Pizza
04.2021 - 04.2023
- Led a team to deliver high-quality customer service and operational efficiency
- Trained and mentored staff, improving their skills and performance through regular feedback and support
Warehouse Associate
Lanthier Bakery Ltd.
01.2021 - 03.2021
- Adhered to strict safety protocols while handling hazardous materials and supported shipping operations
- Provided high-quality customer service while maintaining a clean and organized workspace
Production Associate
GI Sportz
10.2020 - 01.2021
- Identified and resolved production issues, increasing output and ensuring high-quality control standards
- Provided excellent customer service while addressing product inquiries and processing orders
Networking Technician Intern
Herzing College
08.2020 - 12.2020
- Monitored operational and security procedures for a network of over 200 computers, ensuring compliance with administration and maintenance protocols
- Installed and configured networking equipment, including routers, switches, cabling, and wireless access points to optimize connectivity
- Implemented and maintained network backup and recovery procedures to ensure data integrity and minimize downtime
- Conducted regular maintenance and troubleshooting activities to uphold network performance and availability
Inventory Auditor
WIS International
12.2019 - 05.2020
- Utilized handheld devices to track and audit inventory, ensuring accuracy and up-to-date records
- Generated comprehensive reports and ensured the accuracy of stock counts during audits
Education
Diploma - AEC Microcomputer and Networking System
Herzing College
Montreal, QC01.2020
Higher Secondary - Science
Gujarat Secondary and Higher Secondary Board
01.2017
Skills
- Windows (Client/Server)
- Basic Linux
- LAN/WAN
- DNS
- DHCP
- TCP/IP
- VPN
- VLAN
- Cisco Routers
- Switches
- Firewalls
- Access Points
- Network connectivity
- Hardware issues
- Security configurations
- Firewall configurations
- Antivirus management
- MS Office Suite
- Strong communication
- Interpersonal abilities
- Team collaboration
- Leadership experience
- Efficient time management
- Multitasking skills
- Adaptability in fast-paced environments
Languages
Fluent in English
Hindi
Gujarati
Residency
Permanent Resident
Key Achievements And Impact
- Consistently achieved high customer satisfaction ratings in previous roles, contributing to customer loyalty and retention.
- Played a key role in troubleshooting and resolving technical issues during internship and professional experience.
- Enhanced team productivity and performance by fostering collaboration and providing hands-on training and guidance.
Timeline
Customer Service Representative (CSR)
InTouch CX
11.2024 - 03.2025
Technical Sales Specialist
NTT Data
06.2024 - 03.2025
Store Manager
Big Rock Sports
11.2021 - 06.2024
Supervisor
ZA Pizza
04.2021 - 04.2023
Warehouse Associate
Lanthier Bakery Ltd.
01.2021 - 03.2021
Production Associate
GI Sportz
10.2020 - 01.2021
Networking Technician Intern
Herzing College
08.2020 - 12.2020
Inventory Auditor
WIS International
12.2019 - 05.2020
Higher Secondary - Science
Gujarat Secondary and Higher Secondary Board
Diploma - AEC Microcomputer and Networking System
Herzing College
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