Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

PARTHIBAN SUBRAMANI

Brampton

Summary

Senior ServiceNow Developer with 8+ years of progressive experience, including 5+ years in development and 3 years in administration. Specialized in APM, SPM, CMDB, CSDM, and Discovery, with strong expertise in business capability mapping and enterprise architecture frameworks. Adept at implementing scalable ServiceNow solutions that streamline IT operations, enhance data integrity, and optimize service delivery.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Product Demonstrator

CDS
01.2025 - Current
  • Successfully demonstrated and promoted products at Costco, engaging customers and driving monthly sales targets.
  • Recognized by management for outstanding performance in achieving the highest product sales in a given month.
  • Utilized strong communication and interpersonal skills to educate and convince customers, enhancing their shopping experience.

AI/ML Development

CHURCHX
05.2024 - 08.2024
  • Worked with a cross-functional team on a Moodle-based Virtual Teaching Assistant using AI/ML and RAG techniques.
  • Handled system administration and database optimization, and built data pipelines to index diverse content into vector stores using LangChain and FAISS.
  • CAPSTONE PROJECT(HUMBER COLLEGE)

Business Process Lead

TATA CONSULTANCY SERVICES
10.2015 - 04.2023
  • Designed, developed, and customized ServiceNow applications using JavaScript, Business Rules, Client Scripts, and UI Actions.
  • Implemented Application Portfolio Management (APM) and Strategic Portfolio Management (SPM) to support business capability mapping and enterprise architecture alignment.
  • Enhanced CMDB and CSDM frameworks by building automated discovery schedules, reconciliation rules, and dependency mapping.
  • Configured and optimized Discovery & Service Mapping, improving service visibility and reducing CMDB data gaps by 35%.
  • Developed custom dashboards, Service Portals, and Performance Analytics reports, enhancing KPI tracking for leadership.
  • Delivered multiple ServiceNow platform upgrades with minimal downtime and ensured feature adoption across teams.
  • Integrated ServiceNow with enterprise tools (LDAP, JIRA, REST APIs) for seamless workflow automation.
  • Project: Silicon Valley Bank (SVB)

ServiceNow Administrator

TATA CONSULTANCY SERVICES
10.2015 - 12.2018
  • Managed day-to-day administration, including upgrades, patches, user roles, permissions, and platform maintenance.
  • Administered ITSM processes (Incident, Problem, Change), improving SLA compliance by 20%.
  • Supported enterprise architecture frameworks by aligning ServiceNow data models with business and IT processes.
  • Configured access controls (ACLs), notifications, and email integrations for secure platform operations.
  • Reduced MTTR by 30% through event management automation and proactive remediation workflows.
  • Roles and Responsibilities

Education

Graduate - Artificial Intelligence with Machine Learning

Humber
08.2024

Graduate - Big Data Solution and Architecture

Conestoga
12.2023

B.E. - Computer Science and Engineering

St. Peter’s College of Engineering and Technology
05.2015

Skills

  • ServiceNow Modules: APM, SPM, CMDB, CSDM, Discovery, Service Mapping, Event Management, Incident, Problem, Change, Service Portal, Catalog Items, Flow Designer, Performance Analytics
  • Development & Customization: JavaScript, Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, Scheduled Jobs, Catalog Client Scripts
  • Integrations: REST, SOAP, LDAP, API Integrations, JIRA Integration
  • Programming & Scripting: JavaScript, HTML, CSS, SQL, Python (Basics)
  • Tools & Platforms: JIRA, Confluence, Jenkins, Git
  • Frameworks & Practices: Agile, ITIL v4, SAFe 60, Enterprise Architecture Frameworks

Languages

English
Full Professional

Certification

  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow ITSM Certified Implementation Specialist
  • ITIL Foundation v4
  • Advanced Automation Anywhere A360 Professional
  • Python for Data Science, AI & Development

Timeline

Product Demonstrator

CDS
01.2025 - Current

AI/ML Development

CHURCHX
05.2024 - 08.2024

Business Process Lead

TATA CONSULTANCY SERVICES
10.2015 - 04.2023

ServiceNow Administrator

TATA CONSULTANCY SERVICES
10.2015 - 12.2018

Graduate - Big Data Solution and Architecture

Conestoga

B.E. - Computer Science and Engineering

St. Peter’s College of Engineering and Technology

Graduate - Artificial Intelligence with Machine Learning

Humber

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