Parthib Prithu
Toronto,ON
Overview
8
8
years of professional experience
Work History
Security Team
Blue jays
01.2022 - Current
- Ensured fan safety and compliance during major league baseball games and large-scale events, overseeing crowds of up to 50,000 attendees.
Monitored assigned sections and responded to incidents, de-escalating over 50 conflicts in a professional and calm manner.
Performed bag checks and screening procedures in line with venue regulations, screening approximately 200 individuals per event.
Customer Service
Magnotta Winery
03.2020 - 04.2022
- Delivered personalized service in a fast-paced retail and tasting room environment, assisting up to 100 customers per shift.
Advised customers on wine selections, demonstrating strong product knowledge and attention to detail, with a customer satisfaction rating of 95%.
Processed transactions accurately and handled cash, debit, and credit, managing an average of $3,000 in transactions per shift with full accountability.
Cashier
Mcdonald's
11.2016 - 01.2020
- Handled high-pressure environments, managing up to 50 urgent requests per day during peak hours while maintaining efficiency and calm under stress.
Resolved conflicts in fast-paced settings, reducing customer complaints by 30% through proactive communication and de-escalation techniques.
Collaborated effectively with team members, improving overall team performance and achieving a 20% increase in task completion efficiency during high-demand periods.
Education
Honours Bachelor of Arts - Criminology
York University
Toronto, ON08.2024
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Languages
English
Native or Bilingual
Bengali
Professional Working
Timeline
Security Team
Blue jays
01.2022 - Current
Customer Service
Magnotta Winery
03.2020 - 04.2022
Cashier
Mcdonald's
11.2016 - 01.2020
Honours Bachelor of Arts - Criminology
York University
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