Summary
Overview
Work History
Education
Skills
Certification
Languages
Hobbies and Interests
Timeline
Generic

Parth Vora

Vancouver,BC

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Experience Associate

TD Bank
12.2022 - Current
  • Executed financial transactions, including deposits, withdrawals, and bill payments, in strict adherence to standardized operating procedures, industry regulations, and TD's Code of Conduct and Ethics.
  • Demonstrated a deep understanding of customer needs, enabling the recommendation of tailored solutions while maintaining confidentiality and exercising discretion in sensitive matters.
  • Effectively addressed and resolved customer concerns by following established procedures and escalated non-standard activities when necessary to ensure customer satisfaction.
  • Consistently met and exceeded assigned scorecard goals and business objectives by actively promoting banking solutions and executing business processes accurately and in a timely manner.
  • Continuously strived to enhance customer experiences and identified opportunities for operational improvements, ultimately contributing to achieving operational excellence.

Merchandising Associate

Crate & Barrel Furniture
10.2022 - 12.2022
  • Provided positive shopping experience, employing conflict resolution skills when problems arose.
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
  • Worked closely with individual customers to identify unique needs and supply appropriate products.
  • Monitored inventory changes and ordered replenishments for stock to support customer demand.
  • Reported potential conflicts or issues to maximize sales and reduce shrink.
  • Maintained integrity of units and accuracy of pricing to minimize waste.

Global Client Services Associate

Interactive Brokers Software Services Pvt Ltd
05.2021 - 05.2022
  • Respond to Retail & Professional Clients' and obtain thorough knowledge on products offered at various global exchanges
  • Provided assistance with opening and funding the accounts
  • Providing Real-Time assistance with the trading platform & gaining knowledge of securities regulations impact on customers
  • Communicated solutions between clients and trading platforms to correct problems

Education

MBA -

University Canada West
Vancouver, BC
12.2023

Bachelor of Commerce - Accounting & Finance

University of Mumbai
01.2021

Skills

  • Customer Needs Assessment
  • Financial Transactions
  • Customer Relationship Management
  • Basic Excel & PowerPoint
  • Communication & Brand Representation
  • Product & Service Knowledge
  • Leadership & Adaptability

Certification

Currency & Equity Derivatives, National Institute of Securities Market, India, 05/2021

Languages

English
Native or Bilingual
Hindi
Native or Bilingual

Hobbies and Interests

Sports and Co-curricular

Travel and Music





Timeline

Customer Experience Associate

TD Bank
12.2022 - Current

Merchandising Associate

Crate & Barrel Furniture
10.2022 - 12.2022

Global Client Services Associate

Interactive Brokers Software Services Pvt Ltd
05.2021 - 05.2022

MBA -

University Canada West

Bachelor of Commerce - Accounting & Finance

University of Mumbai

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Parth Vora