Summary
Overview
Work History
Education
Skills
References
Awards
Timeline
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Parth Sheth

Thorold,Canada

Summary

Resourceful User Support Technician recognized for high productivity and efficient task completion. Specialize in troubleshooting software issues, managing user accounts, and implementing effective IT solutions. Excel in communication, problem-solving, and adaptability, ensuring seamless technical support and enhanced system functionality.

Overview

5
5
years of professional experience

Work History

User Support Technician

Accenture
St. Catharines, Canada
02.2024 - Current
  • Spearheaded the resolution of technical queries and facilitated backend investigations to ensure optimal service delivery.
  • Expertly managed a high-volume ticketing system, enhancing response efficiency and client satisfaction.
  • Conducted detailed analysis of backend logs to troubleshoot and swiftly resolve complex issues, significantly reducing system downtime.
  • Collaborated with cross-functional teams to implement technical solutions that improved overall operational efficiency.

Corporate customer service representative

Canadian Tire Financial Services
St. Catharines, Canada
10.2022 - 01.2024
  • Deliver exceptional customer service to Triangle rewards customers and prospects
  • Identify customer needs and provide advice and guidance that are in the best interest of customers
  • Ensure high level of customer satisfaction through excellent sales service of the master cards
  • Work collaboratively within the branch and with the Canadian Tire partners to deliver the desire customer experience and achieve overall business objectives
  • Build positive relationships by going above and beyond with customer service, ensuring that all questions and concerns are handled appropriately
  • Leverage data and insights gathered by the call center to recommend and influence process improvements

Restaurant Manager

Qualia Pizza
Niagara Falls, Canada
05.2022 - 11.2023
  • Adept at overseeing day-to-day operations, managing teams, and implementing strategies to boost sales and profitability
  • Skilled in staff training, inventory control, and maintaining high food quality standards
  • Recognized for fostering a collaborative work environment and nurturing employee growth

Store Supervisor

BarBurrito
St. Catharines, Canada
01.2020 - 05.2022
  • Demonstrate a strong track record of enhancing operational efficiency and customer satisfaction
  • Proven ability to lead and motivate teams, optimize workflow, and maintain the highest standards of food quality and safety
  • Skilled in staff training, inventory management, and ensuring a seamless customer experience
  • Adept at collaborating with cross-functional teams to achieve organizational goals while maintaining a positive and inclusive work environment
  • Maintained superior quality by reducing downtime to maximize customer support and meet revenue goals

Team member/Baker

Tim Hortons
Niagara On The Lake, Canada
10.2019 - 01.2022
  • Answer the calls and effectively resolve customer complaints, consistently achieving positive outcomes
  • Assist in serving guests and respond to guests special requests in a friendly manner
  • Follow operations standards, food safety, health and safety, cleaning and sanitizing, and guest services
  • Utilize persuasive techniques to secure customer purchases
  • Develop ability to multitask and communicate with fellow team members

Education

Diploma - Business Administration

Niagara College
Toronto
08.2023

Skills

  • Data analysis and interpretation
  • Strategic Planning and decision-making
  • Strong communication and presentation skills
  • IT tools and systems
  • Microsoft Office suite
  • Ticket management
  • Log analysis
  • System troubleshooting
  • Problem solving
  • Customer service excellence
  • Adaptability and quick learner
  • Customer relationship management
  • Analytical skills
  • Technical support

References

Available upon request

Awards

  • Employee of the Month, Accenture, Recognized for outstanding performance and exceptional customer service, 07/01/24
  • Star Employee Award, Canadian Tire, Awarded for exemplary work ethic and contribution to team goals, 05/01/23
  • Best Average Handling Time (AHT), Accenture, Achieved the fastest resolution time, 08/01/23

Timeline

User Support Technician

Accenture
02.2024 - Current

Corporate customer service representative

Canadian Tire Financial Services
10.2022 - 01.2024

Restaurant Manager

Qualia Pizza
05.2022 - 11.2023

Store Supervisor

BarBurrito
01.2020 - 05.2022

Team member/Baker

Tim Hortons
10.2019 - 01.2022

Diploma - Business Administration

Niagara College

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Parth Sheth