Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

PARTH PATEL

RED DEER,AB

Summary

Dynamic IT Support Engineer with a proven track record at Zydus Hospitals Limited, excelling in hardware diagnostics and user credential management. Recognized for enhancing customer satisfaction through effective communication and problem-solving skills. Adept at managing high call volumes while delivering exceptional service and support in fast-paced environments.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Cashier

India Supermarket Red Deer
09.2024 - Current
  • Restocked and organized merchandise in front lanes.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Addressed customer needs and made product recommendations to increase sales.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed customers and helped determine their needs.

Customer Support Specialist

Rogers Communications
12.2022 - 08.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Multitasked to handle diverse customer needs in high-volume setting, prioritizing tasks to keep up with challenging deadlines.
  • Assisted customers with sales needs such as inventory and shipping questions.
  • Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues.
  • Developed and maintained relationships with key accounts and existing customers.
  • Managed customer accounts, responding to inquiries and resolving customer service issues

IT Support Engineer

Zydus Hospitals Limited
04.2019 - 06.2022
  • Installed, configured, tested and maintained operating systems, application software, and system management tools.
  • Managed high levels of call flow and responded to technical support needs.
  • Used ticketing systems to manage and process support actions and requests.
  • Researched and identified solutions to technical problems.
  • Assisted in development of system security protocols.
  • Generated reports to track performance and analyze trends.
  • Excellent communication skills, both verbal and written.

IT Support

Nokia Siemens Networks
07.2015 - 02.2019
  • Provided basic IT support to office users of desktops, laptops, and devices.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Partnered with IT support to troubleshoot and address platform issues.
  • Liaised between data management and IT support personnel to communicate ongoing system maintenance and new software development.
  • Performed administrative support tasks such as proofreading, transcribing handwritten information, invoicing, balancing sheets and creating spreadsheets and other documents.
  • Maintained and supported effective records management in both hardcopy and digital formats.

Education

Bachelor of Science - Computer Science

Gujarat University
Ahmedabad
05-2014

GED -

Diploma in Computer Science
Gujarat University
07-2011

Skills

  • Desktop support
  • Hardware diagnostics
  • Software diagnosis
  • Network diagnostics
  • User credential management
  • Application support
  • LAN/WAN
  • Ticket support system management
  • ITIL
  • Service Now
  • IT service management
  • Service desk support

Languages

English
Full Professional

Certification

  • CompTIA A+ Certified

Timeline

Cashier

India Supermarket Red Deer
09.2024 - Current

Customer Support Specialist

Rogers Communications
12.2022 - 08.2023

IT Support Engineer

Zydus Hospitals Limited
04.2019 - 06.2022

IT Support

Nokia Siemens Networks
07.2015 - 02.2019

Bachelor of Science - Computer Science

Gujarat University

GED -

Diploma in Computer Science

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