Parth Patel
Summary
Hard-working professional with experience in consultative sales, customer loyalty, and contract negotiation & management Frequently praised as proactive by peers, can be relied upon to help the team achieve its goals.
Overview
4
4
years of professional experience
Work History
Customer Accounts Specialist
Shaw Communications
06.2022 - Current
- Executed strategies to develop and expand sales of services to existing customers
- Achieved high sales percentage with a consultative, value-focused customer service approach
- Described products to customers to accurately explain details and care of merchandise
- Built and established strong relationships with customers, enabling long-term partnerships
- Generated leads for new sales through telephone and email contact with customers
- Solved Customer's problems to notable lengths to deliver an exceptional customer experience to successfully resolve the reason for their call
- Multitasked across systems and applications, analyzing and resolving complex invoice issues.
- Communicated with approximately 35 customers daily to understand needs and explain product value.
CF4 Associate
Walmart Canada
01.2022 - 08.2022
- Conducted regular customer satisfaction surveys and collected valuable feedback to measure the performance of our store and services.
- Analyzed survey responses to identify areas of strength and opportunities for improvement in customer service, inventory management, and overall store operations.
- Managed a comprehensive tracking system to maintain our position within the top 3 Walmart stores in the market, showcasing a strong focus on performance metrics.
- Researched and proposed actionable strategies to enhance the customer experience and increase sales, reflecting a keen ability to leverage customer insights for business growth.
- Developed and implemented marketing campaigns to promote Walmart's offerings, thereby driving customer engagement and enhancing brand visibility.
- Presented regular reports and insights to senior leadership, offering a clear understanding of customer perceptions and guiding strategic decision-making.
Customer Service Manager
Walmart Canada
01.2021 - 12.2021
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals.
- Researched and corrected customer concerns to promote company loyalty.
- Actively listened to customers, handled concerns quickly, and escalated major issues.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Customer Experience Salesfloor Associate
Walmart Canada
10.2019 - 12.2020
- Implemented promotional displays to increase customer appeal
- Processed sales orders and cash transactions accurately
- Resolved customer inquiries and complaints in a professional manner
- Operated assigned cash register to process sales transactions
- Developed strategies to increase sales and improve customer service
- Remained knowledgeable of advertised sales and plan-o-grams to assist customers
- Helped customers try on and fit merchandise
- Opened and closed cash registers, balanced cash drawers, and made deposits.
Education
BBA - Business Administration
University Of Winnipeg
Winnipeg, MB07.2023
Skills
- Outstanding verbal and written communication abilities
- Highly responsible and reliable
- Excellent research skills and enthusiasm for event planning
- Point of sale knowledge and Merchandising knowledge
- Truly excellent Customer Service with active problem-solving abilities
- Proven ability to guide and influence others toward achieving common goals
- Skills in developing and implementing marketing strategies to drive customer engagement and sales
Accomplishments
- Migrated from India to Canada at the Age of 17 to build a career on my own.
- Successfully completed a Bachelor's Degree in Business Administration from University of Winnipeg
- Achieved Employee of the Month award from Walmart Canada.
- Supervised a team of 14 staff members at Walmart Canada in a Customer Service Manager Position.
- Recognized by the Senior Directors of Rogers together with Shaw for excellent sales and marketing skills.
Timeline
Customer Accounts Specialist
Shaw Communications
06.2022 - Current
CF4 Associate
Walmart Canada
01.2022 - 08.2022
Customer Service Manager
Walmart Canada
01.2021 - 12.2021
Customer Experience Salesfloor Associate
Walmart Canada
10.2019 - 12.2020
BBA - Business Administration
University Of Winnipeg
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