Prachi Desai

• Processed customer transactions accurately, including cash, credit, and digital payments, while ensuring proper balancing of cash drawers at the end of shifts.
• Delivered exceptional customer service by addressing inquiries, resolving complaints, and ensuring a positive dining experience.
• Assisted in order placement, promoted menu items, and suggested add-ons to boost sales and enhance customer satisfaction.
• Operated point-of-sale (POS) systems efficiently, ensuring accuracy in billing, discounts, and loyalty programs.
• Maintained compliance with restaurant policies, including food safety, cleanliness, and cash handling protocols, contributing to smooth daily operations.

• Led end-to-end delivery of Microsoft Power Platform projects, from requirements gathering and solution design to successful deployment and go-live.
• Collaborated with clients to understand business needs, delivering tailored Power Apps, Power BI, and Power Automate solutions that enhance business efficiency.
• Provided user training and post-deployment support, troubleshooting issues and ensuring clients' continued success with the solution.
• Identified areas for process improvements and continuously enhanced existing applications, optimizing performance and user experience.

• Initially started working GST, Audit, TCS, TDS, Income tax & worked in Tally ERP
• Distributed marketing materials to existing and prospective clients to promote products and services.
• Executed successful sales strategies to convert leads into customers.
• Applied needs-based analysis to assess current satisfaction and importance of various product features to customers..
• Prepared forecasts to gain understanding of measures needed to grow business.

• Actively worked on various Excel, GST, Accounting
• In addition, did a bit of R&D on the concept of E-communication
• Drove profit increases through market research and strategic asset management to meet dynamic industry conditions.
• Created and managed financial models to evaluate corporate investments and acquisitions.
• Improved overall financial reporting by streamlining control processes and reporting structures.
• Analyzed business processes to identify cost savings and operational efficiencies.

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