Parth Nayyar
Gurugram,India
Summary
To leverage my strong analytical skills, customer service experience, and operational knowledge in a dynamic Customer Service & Operations Analyst role, contributing to process optimization, improved customer satisfaction, and overall business efficiency
Overview
4
4
years of professional experience
1
1
Certification
Work History
SR. REPRESENTATIVE, OPERATIONS - Technical Support
Concentrix(Comcast)
08.2023 - Current
- Used the tools such as Einstein 360, CSG biller, XM360, Mercury
- Supported customers with the internet repair concerns, connection issues, TV issues, home phone issues and all the billing & general issues related to the brand
- Used the knowledge to support and guide the team alongside handling the chats
- Selling Mobile lines to customers as well as services and upgraded services
Senior Executive - Accounts and Finance
Ketto Online Ventures Pvt.Ltd.
07.2022 - 02.2023
- Bookkeeping for whole KETTO US (Virtual Branch)in Microsoft Navision (Vendor invoice, sales invoices, journal ledger entries, Bank entries, vendor & customer creation)
- Sales Reports for several last years (by tally and sql)
- Payouts for beneficiaries manually/automated
- Navision-Metabase Automation
- In house payouts related queries
- Periodically MIS of payouts with banks and multiple dashboards
- Coordinating through calls and emails with US Banks
- Working on SQL (Metabase) frontend
Executive - Accounts and Finance
Ketto Online Ventures Pvt.Ltd.
01.2022 - 06.2022
- Day to day Entries for sales, purchase, Bank along with journal entries and handling reports
- Bank Reconciliation
- Payroll Taxation
- Bookkeeping for the whole KETTO US (Virtual Branch)in Microsoft Navision
- Campaigner and Beneficiary Reconciliation
- Assisting inhouse queries related to Microsoft Navision Software
- Handling refunds through paytm and other dashboards like billdesk, amazon pay
- Supporting Seniors in specific tasks and projects.
Intern - Accounts and Finance
Ketto Online Ventures Pvt.Ltd.
05.2021 - 12.2021
- KYC for Campaigner and Beneficiary
- Handling refunds and payouts for Beneficiaries
- Maintaining Multiple Google Sheets for refunds from multiple sites
- Payment Gateway Reconciliation
- Assisting and coordinating in payout/refunds related queries
- Supporting Seniors in specific tasks and projects.
Apprenticeship
Gulati Sandeep and Co.
09.2020 - 02.2021
- Filing monthly/quarterly GST
- Bookkeeping for Clients
- Bank Reconciliation
- Creating GST,MSME and all mandatory documents for clients
- Filing Income Tax for clients
- Maintaining GST filing for all clients.
Education
B.Com Hons/UG -
Delhi University
Commerce/12th -
CBSE
10th -
CBSE
Skills
- Microsoft Excel
- Peachtree Accounting
- KYC
- Billing and Invoicing
- Vendor management
- Expense tracking
- Bank Reconciliation
- Microsoft Navision
- Tally
- Self-management skills
- Analytical and problem solving skills
- Customer Satisfaction
- Time management
Websites
Certification
- Add on GST course by NIRC OF ICAI in collaboration with Delhi University.
- Certificate of Appreciation, "Super Performer" Under Ketto Quarterly Recognition Program for April 22-June 22 Q1.
Timeline
SR. REPRESENTATIVE, OPERATIONS - Technical Support
Concentrix(Comcast)
08.2023 - Current
Senior Executive - Accounts and Finance
Ketto Online Ventures Pvt.Ltd.
07.2022 - 02.2023
Executive - Accounts and Finance
Ketto Online Ventures Pvt.Ltd.
01.2022 - 06.2022
Intern - Accounts and Finance
Ketto Online Ventures Pvt.Ltd.
05.2021 - 12.2021
Apprenticeship
Gulati Sandeep and Co.
09.2020 - 02.2021
B.Com Hons/UG -
Delhi University
Commerce/12th -
CBSE
10th -
CBSE