Parth Mewada

• OTL Licensed to provide personalized insurance advice for home and auto to individual clients, assessing their unique needs and recommending appropriate policies
• Provided advice to meet clients' needs while adhering to business processes and compliance procedures
• Responsible for underwriting policies, resolving customer escalations, meeting business requirements, and documentation
• Consistently met and exceeded KPI targets which resulted in achieving many awards and recognitions including Employee of the Month and multiple Shining Star awards
• Due to my passion for colleague and customer experience, I stretched my responsibilities and taken on various projects and initiatives at the side my desk including running employee engagement campaigns in our section and SME roles to drive employee engagement and business results
• Delivered consistent, friendly, and knowledgeable support to customers, resulting in a 95%+ customer satisfaction rate
• Contributed to a 20% increase in customer retention through effective problem resolution and relationship-building
• Handle a high volume of customer calls and resolve issues related to product information, billing, and order processing
• Handled billing inquiries, processed payments, and resolved billing disputes with a 98% accuracy rate
• Promptly responded to reported claims by communicating with customers and reporting information
• Employed assumptive sales techniques to efficiently close and process sales.
• Identified key areas not performing well and implemented effective, new processes.

• Providing superior customer sales experience quickly and professionally
• Handling customer inquiries while promoting and selling financial services with personal secured loans (second mortgage) up to $50,000 equity loans, P & L (Profit & Loss Report supervision
• Worked with clients to develop financial planning strategies and solutions through the evaluation of finances.
• Maximize Sales revenue by administrating customer accounts, providing input to every sale, and managing collection activities to increase financial and managerial effectiveness
• Manage collections by ensuring that collections calls are made, and overdue financial accounts
• Building superior customer sales experience by engaging, listening, and understanding the financial needs of potential customers and matching their needs to our lending solutions in a pleasurable sales environment
• Researching and evaluating loan applicants' financial status, references and credit, and ability to repay loan based on their debt-to-income ratio
• Submitting credit and loan applications to the verifications department with recommendation for approval
• Rejecting applications within authorized limits ensures that the credit standards of the institution are respected.

• Reviewed, processed, and approved payday loan applications for amounts ranging from $100 - $15000
• Cash Handling, opening and closing of branch, processing of documents and loans, auditing morning and closing paperwork
• Building relationships with customers so that we can achieve our monthly and yearly targets, solving various queries of the customers
• Consistent training and development for the detection of fraudulent cheques
• Currency exchange and money transfer through the Western Union POS system
• Manage collections activities for all past due financial accounts, maintaining an impeccable level of service
• Performing initial appraisal of potential borrowers by thoroughly examining their applications
• Conclude on all applicable financial and non-financial criteria and develop loan repayment plans
• Finalize loan contracts and keep clients informed of rules and obligations

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• Assisted in maintaining accurate financial records and reconciled accounts payable and receivable
• Conducted data entry for financial transactions, ensuring accuracy and adherence to established procedures
• Collaborated with the finance team to analyze and resolve discrepancies in financial statements
• Prepared monthly financial reports for management review, including balance sheets, income statements, and cash flow statements