Parth Mehta
Wetaskiwin
Summary
Adept at managing high-stress situations and coordinating complex dispatch operations, I significantly enhanced inter-agency collaboration and reduced emergency response times at Wesbell Logistics. My expertise in route planning and exceptional problem-solving skills, coupled with a proven track record in improving customer service, positions me as a valuable asset to any team.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Afternoon Dispatcher
Wesbell Logistics
02.2023 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 56 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Analyzed customer feedback and provided solutions to improve customer service.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Tracked and monitored vehicle performance and maintenance.
- Monitored and tracked dispatch communication systems.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Analyzed call patterns to predict peak times, adjusting staffing levels accordingly for optimal coverage.
- Maintained accurate records of all dispatch calls, ensuring accountability and enabling thorough incident reviews.
- Fostered strong relationships with law enforcement and emergency services, improving inter-agency collaboration.
- Resolved conflicts between field units, ensuring smooth operation and team cohesion.
- Reduced response times to emergency situations, coordinating effectively with multiple agencies.
Dispatcher
2125767AB LTD
11.2021 - 12.2022
- Worked in high tense situation where i planned the load, execute if the driver doesn't show up.
- Regulate drivers through different shifts as per the need.
- Good knowledge in Border Connect.
- Knowledge in geography of western Canada.
- Troubleshot delivery issues while maintaining excellent customer service standards, resolving conflicts efficiently.
- Oversaw and enforced compliance with all safety regulations and DOT regulations.
Education
Associate of Science - Supply Chain Management
University of Alberta
Edmonton, None11-2023
Associate of Applied Science - HVAC-R & Mechanical Technician
Humber College
Toronto, None06-2012
Skills
- Decision-making
- Attention to detail
- Stress tolerance
- Problem-solving
- Route planning
- Service coordination
- Multitasking
- Microsoft office
- Critical thinking
- Call handling
- Tracking systems
- Customer relations
- Service planning
- Multitasking and organization
- Geographical expertise
- Border Connect proficiency
- Adjusting routes
- Navigation support
- Driver communication
- Improving operations
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 12 staff members.
- I have Class1 Driver License
- Documented and resolved issues which led to delays.
Languages
English
Full Professional
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Certification
- Truck Dispatch & Freight Broker Training -Truckadium 2020-06
- Excel Supply Chain Analysis : Solving Inventory Problems - Linked Learning
- Learning SAP Human Capital Management - Linkedin Learning
- Supply Chain Cybersecurity - Linkedin Learning
- CPR/AED/FIRST AID - Canadian Red Cross
- First Aid For Opioid Poisoning Emergencies - Canadian Red Cross
Timeline
Afternoon Dispatcher
Wesbell Logistics
02.2023 - Current
Dispatcher
2125767AB LTD
11.2021 - 12.2022
- Truck Dispatch & Freight Broker Training -Truckadium 2020-06
- Excel Supply Chain Analysis : Solving Inventory Problems - Linked Learning
- Learning SAP Human Capital Management - Linkedin Learning
- Supply Chain Cybersecurity - Linkedin Learning
- CPR/AED/FIRST AID - Canadian Red Cross
- First Aid For Opioid Poisoning Emergencies - Canadian Red Cross
Associate of Science - Supply Chain Management
University of Alberta
Associate of Applied Science - HVAC-R & Mechanical Technician
Humber College
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