Parth Makwana
Edmotnon,Alberta
Summary
Rational IT professional with 4 years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Technical Specialist
Komatsu
09.2019 - Current
- Ensure complete customer satisfaction using Komatsu mining technologies and build good customer relations.
- Installation and support of Komatsu FrontRunner Autonomous Haulage System and related components.
- Followed through with client requests to resolve problems.
- Develop support scripts/tools to automate support process as per client/stakeholder's suggestions using python and java.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Utilized Crystal Reports to retrieve data (through SQL and stored procedures) from multiple data warehouses to create reports.
- Running SQL queries in production database as per client's request and creating custom reports using SSRS
- Developed Visualized reports using Microsoft BI and Tableau for better analysis and finding errors.
- Ensuring that existing database tools, warehouses, and reporting systems are working perfectly and are well maintained as needed.
- Make sure all issues are fixed that are addressed by our client and make sure our system efficiently runs as per client's expectations.
- Make sure there are no discrepancies system related when running Autonomous haul trucks.
- Ensure the maximum amount of system and component uptime, in compliance with our Service Level Agreements with our clients.
- Install and configure mobile field computers using Linux.
- Wireless and wired network installation and support, primarily using Cisco wireless mesh networks.
- Hardware installation, troubleshooting, and repair/replacement.
- Software troubleshooting/configuration. Log file gathering and deterministic analysis.
- Active operational monitoring, to identify issues or needs before they are presented to us.
- Creating, updating, and maintaining onsite document libraries, for hardware, software, and project management use.
- Inventory management. Ensure accurate stock levels are on hand, employing best practice inventory controls.
- Continuous improvement. Research and develop new methods, processes, and improvements to our support capabilities. Gather recommendations from stakeholders for improvements to the system.
- Policy and procedure compliance including full compliance with local, regional, and federal laws and regulations.
- Managed 70-100 requests from clients per day from different mines around theglobe.
IT Analyst
Prakash Fabcon And Engg Pvt Ltd
06.2015 - 10.2016
- Network Design and implementation
- Technical support - Network troubleshooting, log-ins, server
- Network Administration - LAN
- Collaborated with developers and performance engineers to enhance supportability and identify performance bottlenecks
- Designed and implemented TSQL queries for reporting and complex solution development
- Maintained complex T-SQL queries, views and stored procedures in a multi-database environment with little supervision
- Incorporated extensive familiarity with AWS S3, EC2 for data management and backup and recovery accountability
- Designed intuitive graphical user interfaces using knowledge of serial communications and database design to improve user experience
Education
MBA - Project Management
University of Sunderland
Sunderland, UK11.2025
Post Graduate - IP Networks
Cegep De La Gaspesie
Montreal03.2019
Big Data Applied Science (Graduate Certificate) - Data Science
Lambton College
Mississauga, ON10.2017
Post Graduate Diploma in Information Technology - Information Technology
Mumbai University
Mumbai, MH10.2016
Bachelor of Science - Computer Science
Mumbai University
Mumbai, MH07.2015
Skills
- Operating System – UNIX, Linux, Solaris, MS Windows
- SQL-based technologies (MySQL, SSMS, Oracle)
- Cisco Certified Network Administrator
- Microsoft Office 365
- Network Administration
- Azure Active Directory
- Cloud solutions (Azure, AWS)
- Python
- Virtualization (VMware, SolarWinds Virtualization Manager )
- Technical Analysis
- Motivated team player
- Analytical mindset
- Windows Office Applications
- Strong problem-solving aptitude
- Effective communication skills
- JAVA SE 15
- Data Visualization (Tableau, Power BI)
- Strategy Implementation
- Ticketing Systems
- Virtualization Technologies
- Technical Troubleshooting
- Data Analysis
- System Integration
- Process Improvement
- Training and Support
- Root Cause Analysis
- Project Management
- IT Service Management
- Customer Relationship Management
- Problem Solving
Certification
CCNA
ITIL v4 foundation
Timeline
Technical Specialist
Komatsu
09.2019 - Current
IT Analyst
Prakash Fabcon And Engg Pvt Ltd
06.2015 - 10.2016
MBA - Project Management
University of Sunderland
Post Graduate - IP Networks
Cegep De La Gaspesie
Big Data Applied Science (Graduate Certificate) - Data Science
Lambton College
Post Graduate Diploma in Information Technology - Information Technology
Mumbai University
Bachelor of Science - Computer Science
Mumbai University
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