Parth Mahajan

At Neo I have gained necessary skills sets and experience in all aspects related to customer experience and engagement ranging from customer experience team lead, credit services (collections), customer on boarding. I have also performed tasks of financial crime operations specialist dedicated to prevention, detection and reporting of financial crime activity to protect Neo and its customers.

• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Engaging customers through calls and virtual channel to provide to help them reach their goals and resolve their issues, simultaneously building relationship by educating customers of different existing services and digital channels they have with the goal of controlling their finance.
• Proactively promoting products and services to the customer to help their needs and educating the customer of the benefits.
• Mentoring, coaching and leading team of customer experience members and creating an environment where team members can reach their full potential.
• Supporting training and reporting and effectively managing the tasks for optimising running of customer experience center.
• Assisting customers with delinquency accounts and coordinating with credit risk team to assist in credit risks campaign.
• · Assisting customers who have filed for credit counselling, credit proposal, insolvency.
• Customer on boarding skills, verifying customers applications and troubleshooting manual flagged applications.
• Investigating accounts for screening and fraud containment and analysing unusual transactions pattern and flagging unsecured accounts and rescuing account takeovers.
• Capable of visually identifying and communicating patterns that do not fit known event patterns.
• Task related to prevention, detection and reporting of financial crime activity to protect Neo and its customers.

• Utilizing direct marketing skills to turn potential customers to actual consumers.

• Piloted and executed innovative pricing and credit policy by identifying customer insights which led to conversion of potential buyers into actual customers.
• Implemented cost-cutting measures, resulting in approximately 15 % savings for the organization without compromising on quality or performance.

• Organizing production plan, coordinating with sales department and forming strategies to achieve production targets ahead of schedule
• Planning, identifying and coordinating with third party manufacturers leading to timely delivery of goods this led to reduction in working capital requirements by 12% in 3 months.

• Trained a team of 4 new employees to manage the new market within 4 weeks which was 35% faster than average time frame
• Assisting the general manager in formulating marketing and sales strategy to achieve sales target of 60 cars per month
• Engaging with customers directly to resolve any escalated issues.

• Managing 7 existing accounts through consistent follows ups and managing to close sales deal of 15 cars each quarter
• Adopting inside and outside sales approach to acquire 9 new clients and generated revenue stream of $750 per month in car servicing department
• Providing customers exceptional sales and after sales services through in person, and phone channels.