Parth Jain
Flin Flon,MB
Summary
Skilled and technology-oriented individual with a track record of delivering effective product fixes. Customer Support Engineer with extensive expertise in help desk environments, excelling at assisting customers while promoting efficiency, respect, and patience. Committed to providing top-notch support and delivering solutions that exceed expectations.
Overview
9
9
years of professional experience
Work History
Operating Partner
Dominos Pizza Inc.
Flin Flon, MB
09.2023 - Current
- Expanded company''s market share by identifying new business opportunities and forging strategic partnerships.
- Analyzed data trends to identify areas for improvement and drive informed decision-making processes.
- Facilitated cross-functional collaboration among teams from different departments contributing to better project outcomes.
Store Manager
Dominos Pizza Inc.
North Battleford, SK
02.2023 - 09.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Assistant Store Manager
Dominos Pizza Inc.
North Battleford, SK
08.2022 - 02.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Sales Associate
Bell Canada
Mississauga, ON
05.2022 - 07.2022
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Shift Manager
Dominos Pizza Inc.
Burlington, ON
04.2020 - 07.2021
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Cooperated with coworkers to improve customer experience and manage storefront.
Senior Technical Support Advisor
Pluto IT Solutions
India
05.2015 - 11.2018
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Education
Ontario College Diploma - Two-Year Business Program
Cambrian College of Applied Arts And Technology
Brampton, ON12.2020
Electronics Engineering Technician - Electronic Engineering Technology
Conestoga College Institute of Technology And Advanced Learning
Cambridge, ON04.2019
Electronics Communication - Electronics Technician
Excellence Industrial Training Institute
India07.2017
Skills
- Operational Excellence
- Data-driven decision-making
- Efficiency optimization
- Training and coaching
- Performance Improvement
Languages
English
Full Professional
Timeline
Operating Partner
Dominos Pizza Inc.
09.2023 - Current
Store Manager
Dominos Pizza Inc.
02.2023 - 09.2023
Assistant Store Manager
Dominos Pizza Inc.
08.2022 - 02.2023
Sales Associate
Bell Canada
05.2022 - 07.2022
Shift Manager
Dominos Pizza Inc.
04.2020 - 07.2021
Senior Technical Support Advisor
Pluto IT Solutions
05.2015 - 11.2018
Ontario College Diploma - Two-Year Business Program
Cambrian College of Applied Arts And Technology
Electronics Engineering Technician - Electronic Engineering Technology
Conestoga College Institute of Technology And Advanced Learning
Electronics Communication - Electronics Technician
Excellence Industrial Training Institute