Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

PARTH GUPTA

Saint John,New Brunswick

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Manager

Mayan Foods Inc.
Saint John, New Brunswick
08.2022 - Current
  • Analyzed customer feedback data to identify areas of improvement in the customer experience.
  • Managed escalated customer issues and resolved conflicts in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Developed positive relationships with customers through friendly interactions.

CSR

Mayan Foods Inc.
Saint John, New Brunswick
09.2021 - 08.2022

Customer Experience Representative

Hyundai Motor India Ltd.
Kalol, India
07.2020 - 09.2021
  • Provided customer service through live chat, email and phone support.
  • Conducted surveys via email or phone interviews to gather insights into customer experiences.
  • Coordinated with other departments to ensure customer requests were addressed promptly.

Education

Graduate Certificate - Automotive Service Tech.

NBCC
Saint John, NB
06-2023

Graduate Certificate - Machinist

NBCC
Saint John, NB
06-2022

Skills

  • Punctuality and reliability
  • Follow-up skills
  • Microsoft Excel
  • Data analysis
  • Customer relationship management
  • Feedback gathering

Certification

  • Customer service : Problem Solving and Troubleshooting
  • Career Skills in Data Analytics by Linkedin Learning

Timeline

Manager

Mayan Foods Inc.
08.2022 - Current

CSR

Mayan Foods Inc.
09.2021 - 08.2022

Customer Experience Representative

Hyundai Motor India Ltd.
07.2020 - 09.2021

Graduate Certificate - Automotive Service Tech.

NBCC

Graduate Certificate - Machinist

NBCC

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