Parth Contractor
Brampton,ON
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Kelly Connect
Mississauga, ON
05.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Administrative Assistant and Customer Service
Yogti Inc
Mississauga, ON
01.2022 - 04.2022
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
Education
Bachelor of Science - Information Technology
Sheridan College Institute of Technology And Advanced Learning
Brampton12-2022
High School Diploma -
Angel
Gujrat, India04-2019
Skills
- Data Entry
- Inbound and Outbound Calling
- Report Generation
- Complaint resolution
- Customer Service
- Quality Control
- Service Upselling
Timeline
Customer Service Representative
Kelly Connect
05.2023 - Current
Administrative Assistant and Customer Service
Yogti Inc
01.2022 - 04.2022
Bachelor of Science - Information Technology
Sheridan College Institute of Technology And Advanced Learning
High School Diploma -
Angel
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