Partap Singh
Regina
Summary
Experienced with leading customer service teams to deliver top-tier support. Utilizes effective communication and problem-solving skills to enhance customer satisfaction. Track record of fostering team collaboration and maintaining service quality.
Overview
8
8
years of professional experience
Work History
Security Guard
Commissionaires
05.2020 - Current
- Provide exceptional customer service.
- Attend and investigate security incidents, alarms, and emergencies in a timely and professional manner
- Make timely decisions, while maintaining composure in emergency response situations
- Provide support and liaise with emergency personnel, including police, fire, and paramedic resources
- Write detailed and accurate reports regarding all incidents
Customer Service Supervisor
Circle K
07.2017 - 06.2019
- Greeting visitors and responding to telephone and in-person requests for information
- Taking cash and providing change or preparing bank petrol charge slips
- Coordinate sales efforts with team members and other departments
- Develop and maintain positive business and customer relationships
- Maintain a safe and clean work environment for customers
Education
Certificate - Business Administration
University of Regina
06.2016
Diploma - Computer Science
Jai Polytechnic
Adhoi, Ambala, India08-2014
Skills
- Exceptional customer service, organizational, and time management skills
- Energized by working in a fast-paced environment
- Good visual and spatial ability
- Attention to detail, ability to multitask
- Able to manage departmental and project budget
- Excellent telephone etiquette
- Proficient in MS Word, Excel, PowerPoint, and Data analysis
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Security Guard
Commissionaires
05.2020 - Current
Customer Service Supervisor
Circle K
07.2017 - 06.2019
Certificate - Business Administration
University of Regina
Diploma - Computer Science
Jai Polytechnic
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