Parshwa Shah
Kitchener,ON
Summary
Experienced Technical Support Representative with a proven track record of resolving hardware/software issues and providing excellent customer service. Accomplished Customer Sales Representative with a successful history of exceeding sales targets and building strong client relationships. A versatile professional with expertise in both technical troubleshooting and persuasive sales techniques, seeking a dynamic role to leverage these skills for organizational success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier/ Customer Sales Representative
Little Short Stop (Shell Gas Station)
09.2022 - Current
- Greeted customers to the store, following through on requests and orders
- Ensured the shop floor was maintained to a high standard and all merchandise was always displayed neatly, especially during busy periods
- Carried out all transactions on cash register, including cash, checks, card payments, and refunds or exchanges
- Balancing the cash drawer
- Successfully handled customer complaints by resolving issues and offering discounts when appropriate, with the manager's approval.
Technical Support Representative
Vytech Enterprise
04.2021 - 05.2022
- Provide thorough support and problem resolution for customers
- Maintain composure and patience in face of difficult customer situations
- Build and maintain successful relationships with service providers, dealers, and consumers
- Assist management with scheduling, service protocol improvements, and quality assurance
- Install new software and troubleshoot computers and mobiles.
Education
Postgraduate - Mobile Solutions Development
CONESTOGA COLLEGE
Waterloo, Ontario12.2023
Bachelor's - Electronics & Communication
GUJARAT TECH UNIVERSITY
Ahmedabad, Gujarat04.2021
Skills
- Problem-Solving
- Troubleshooting
- Multitasking
- Technical Support
- Techno Savvy
- Dependable and reliable
- Inventory management
- Supervision
- Invoice generation
- Customer service
Languages
English
Full Professional
Gujarati
Native or Bilingual
Hindi
Native or Bilingual
Certification
AWS Foundation Securing your AWS Cloud
AWS Identity and Access management
Amazon Elastic Compute Cloud(Aws)
Introduction to Cloud
Timeline
Cashier/ Customer Sales Representative
Little Short Stop (Shell Gas Station)
09.2022 - Current
Technical Support Representative
Vytech Enterprise
04.2021 - 05.2022
Bachelor's - Electronics & Communication
GUJARAT TECH UNIVERSITY
AWS Foundation Securing your AWS Cloud
AWS Identity and Access management
Amazon Elastic Compute Cloud(Aws)
Introduction to Cloud
Postgraduate - Mobile Solutions Development
CONESTOGA COLLEGE
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