Parshaw Shah
Ottawa,Canada
Summary
Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.
Overview
2025
2025
years of professional experience
Work History
Cashier / Customer Service
Wendy's
- Taking accurate food and beverage orders, suggesting menu items and specials
- Prepared food and beverages following quality and food safety standards, ensuring consistency and quality in all orders
Supervisor
Second Cup
- Preparing and serving specialty coffee drinks, such as lattes, cappuccinos, and espresso-based beverages
- Ensuring quality and consistency in all beverages
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
Supervising Manager
Metro
- Ensured shelves were stocked with fresh products, organized and rotated stock, and assisted with setting up product displays to promote sales
- Increased staff retention through competitive compensation packages, comprehensive benefits, and opportunities for professional development.
Cluster Manager
HDFC Bank
08.2015 - 09.2024
- Managed a cluster ofm37 branches, overseeing branch operations, sales performance, and customer service delivery to ensure high levels of client satisfaction and operational efficiency.
- Led and mentored a team of 8 Relationship Managers, Investment Advisors, and Support Staff, ensuring their professional development and alignment with company goals.
- Set and tracked performance targets for each branch and individual team member, driving a results-oriented culture while fostering teamwork and motivation.
- Managed and grew a portfolio of high-net-worth individual (HNWI) and retail clients, providing tailored investment solutions to meet their financial objectives and risk tolerance.
Education
MBA - MARKETTING SALES BANKING FINANCIAL
MANIPAL UNIVERSITY
JAIPUR02-2025
Skills
- Work ethic and integrity
- Customer service excellence
- Cash handling and management
- Multitasking and prioritization
- Physical stamina and strength
- Teamwork and collaboration
- Employee development
Languages
English
Hindi
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Cluster Manager
HDFC Bank
08.2015 - 09.2024
Cashier / Customer Service
Wendy's
Supervisor
Second Cup
Supervising Manager
Metro
MBA - MARKETTING SALES BANKING FINANCIAL
MANIPAL UNIVERSITY
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