Parshant Mahajan
Etobicoke,ON
Summary
Results-oriented and analytical professional with expertise in financial services, customer support, and business management. Skilled in managing IT service tickets and NetSuite development. Holds a Master of Business in Marketing and Finance and a Research Analyst Post-Graduate Certificate, with a commitment to continuous learning and professional growth. Currently pursuing certification for NetSuite Administrator.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
Technical Support Analyst
Single Point
10.2024 - Current
- Guided customers through NetSuite solutions, modules, and features to ensure best practices
- Designed and developed custom SuiteApps using SuiteScript and SuiteCloud Development Framework (SDF)
- Reviewed application logs for root cause analysis of reported issues
- Implemented integrations between SuiteApps and other systems using SuiteTalk and Rest Services
- Customized NetSuite applications using SuiteFlow to meet department-specific needs
- Conducted testing and quality assurance for new custom solutions to ensure stability and performance
- Created technical documentation, including design specifications, knowledge articles, user guides, and release notes
- Analyzed, scoped, and translated business requirements into functional and technical documentation.
Office Administrator
TAXSCAN
11.2020 - 12.2023
- Conducted in-depth research on tax laws, regulations, and rulings
- Prepared and filed various tax returns, meeting strict deadlines
- Provided strategic tax planning advice to clients
- Reviewed financial documents to identify tax deductions and liabilities
- Utilized tax software proficiently to streamline processes
- Employed time management and multi-tasking skills to maintain high service levels
- Thoroughly documented customer interactions and escalated potential issues.
Customer Service Executive/Sales Representative – Telecom
WNS Global Services
02.2016 - 08.2019
- Effectively managed a high volume of inbound and outbound customer calls
- Gathered and verified all customer information for tracking purposes
- Established, developed, and maintained positive business and customer relationships
- Achieved average of 150% of sales goals for four consecutive months
- Supervised five associates in data collection and preprocessing, ensuring maximum data accuracy for better customer service
- Prepared daily, weekly, and monthly progress reports for clients using spreadsheets and infographics.
Education
Research Analyst Post-Graduate Certificate -
Georgian College
09.2019 - 08.2020
Master of Business - Marketing and Finance
PTU
04.2014 - 04.2016
Bachelor of Commerce (Business Administration) - undefined
Punjab University
06.2010 - 06.2013
Data Analytics -
University of Toronto
04.2023 - 10.2023
Skills
Excellent verbal and written communication skills demonstrated through effective customer interactions and team collaboration
Strong logical, reasoning, problem-solving abilities with a track record of resolving customer issues efficiently
Proficient in customer relationship management (CRM) software for documentation and tracking
Ability to manage office tasks efficiently to ensure smooth operation of the organization
Ability to handle confidential information with discretion
Self-motivated, quick learner, good team player, and leader with a collaborative and courteous attitude
Ability to exercise due diligence ensuring accuracy in preparing and promptly delivering required support documentation
Ability to perform routine multi-tasking by prioritizing work either in teams or individually
Structured and organized with attention to detail
NetSuite Technologies/Modules: SuiteScript (10 & 20), SuiteCloud Development Framework (SDF), SuiteAnalytics, SuiteTalk, SuiteFlow, Dashboards, Saved Searches and Reports, Record to Report, Procure to Pay, A/R, General Ledger, Project Management, Revenue Recognition, Advanced PDF
Integration Management: Rest Services, SuiteTalk for data synchronization
Microsoft Office Suite: Word, Excel, PowerPoint, Project
Others: HTML, CSS, SQL
Websites
Languages
English
Full Professional
Timeline
Technical Support Analyst
Single Point
10.2024 - Current
Data Analytics -
University of Toronto
04.2023 - 10.2023
Office Administrator
TAXSCAN
11.2020 - 12.2023
Research Analyst Post-Graduate Certificate -
Georgian College
09.2019 - 08.2020
Customer Service Executive/Sales Representative – Telecom
WNS Global Services
02.2016 - 08.2019
Master of Business - Marketing and Finance
PTU
04.2014 - 04.2016
Bachelor of Commerce (Business Administration) - undefined
Punjab University
06.2010 - 06.2013
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