Parsa Shahbazi
VANCOUVER,British Columbia
Summary
Proven Barista and Customer Service Representative with a track record of enhancing customer satisfaction through expert beverage preparation and exceptional service at Blenz Coffee. Skilled in POS Systems and up-selling, adept at creating a positive environment even during peak hours. Developed and implemented customer service training, significantly improving team efficiency and performance.
Overview
1
1
year of professional experience
Work History
Barista
Waves Coffee House
02.2024 - 06.2024
- Cleaned counters, machines, utensils, and seating areas daily.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
Barista
Blenz Coffee
05.2023 - 08.2023
- Controlled line and crowd with quick, efficient service.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Customer Service Representative
London Drugs
01.2023 - 04.2023
- Responded to customer requests for products, services, and company information.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Implemented and developed customer service training processes.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
High School Diploma -
King George Secondary School
Vancouver, BC06.2024
Skills
- Menu Memorization
- Soft selling
- Up-selling
- Opening and closing duties
- POS Systems
- Cash Handling
- Beverage Preparation
- Table Bussing
- Food Preparation
Languages
English
Full Professional
Persian
Native or Bilingual
Timeline
Barista
Waves Coffee House
02.2024 - 06.2024
Barista
Blenz Coffee
05.2023 - 08.2023
Customer Service Representative
London Drugs
01.2023 - 04.2023
High School Diploma -
King George Secondary School
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