Parsa Moradi
North Vancouver,BC
Summary
Passionate and compassionate individual with a diverse background in healthcare support and customer service. Through volunteer work at the Kid Physio Group and Lions Gate Hospital Emergency Department, I've developed a deep understanding of patient care and support, building meaningful relationships with individuals in need. In paid roles at Cactus Club Cafe, Ancora Waterfront, and Cypress Mountain, I've honed my customer service skills, demonstrating flexibility, adaptability, and a positive attitude in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Community Support Worker
Developmental Disabilities Association
05.2024 - 08.2024
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Established trust-based relationships with clients through empathetic communication and active listening skills.
- Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
- Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
Volunteer
Kid Physio Group
03.2024 - Current
- Assisted clinicians with examinations and updated patient records
- Encourage patients to achieve their goals through consistent practice and effort
- Cleaned and sanitized physical therapy equipment, treatment spaces, and tools.
Emergency Department Volunteer
Lions Gate Hospital
01.2024 - Current
- Supporting patients and their families during their time of need
- Greeting and guiding patients, providing comfort, assisting with non-medical tasks, and collaborating with staff to address patient needs
- Managing waiting room activities by keeping patients informed of wait times and providing updates on their status.
Food Runner/Host
Cactus Club Cafe
06.2023 - 08.2023
- Being an expo at Cactus Club Cafe, I am responsible for coordinating between the kitchen and serving staff, ensuring timely and accurate delivery of dishes to guests
- Also meticulously inspecting each plate for quality and presentation, accommodating special requests and dietary preferences
- Furthermore, paying attention to detail, excellent communication, and commitment to exceptional guest experiences are vital in the maintaining of the restaurant's high standards and reputation.
Food Runner/Host
Cypress Mountain
06.2023 - 08.2023
- At Cypress Mountain, I deliver food orders promptly and accurately to guests on the slopes or in the dining areas, creating a positive and memorable dining experience
- My friendly demeanor and strong work ethic contribute to providing excellent guest service and a welcoming atmosphere
- Additionally, assist with guest seating and maintain cleanliness and safety standards in the dining areas.
Customer Service
CASTEL ROYAL
07.2022 - 02.2023
- My responsibilities included selling tickets and handling cash transactions
- I was also entrusted with checking in and out parties, ensuring their needs were met throughout their interactions with the business
- Additionally, my responsibility involved guaranteeing the safety and welfare of children while they were in our care.
Busser/Host
Ancora waterfront dining
09.2021 - 04.2022
- As a restaurant host, I was responsible for greeting and seating customers, managing reservations, providing menus and answering questions, answering phones, managing wait times, coordinating with servers, and handling customer complaints
- My role was crucial in creating a welcoming atmosphere and ensuring that customers had a positive dining experience.
Education
Bachelor's - Biomedical Physiology
Simon Fraser University
Burnaby, BC04.2027
High school diploma or GED -
Sentinel Secondary
West Vancouver 06.2023
Skills
- Positive Attitude
- Teamwork and Collaboration
- Organized and Efficient
- Attention to Detail
- Communication skills
- Interpersonal skills
- Empathy and patience
- Costumer Service skills
Certification
- Bronze Medallion & Bronze Cross
- First Aid & CPR/AED Level C
- Serving it Right
References
- Zoe Graham, Manager, zgraham@cypressmountain.com
- Rocio Andrews, Volunteer coordinator at LGH, Rocio.Andrews@vch.ca
Languages
English
Native or Bilingual
Persian
Native or Bilingual
Timeline
Community Support Worker
Developmental Disabilities Association
05.2024 - 08.2024
Volunteer
Kid Physio Group
03.2024 - Current
Emergency Department Volunteer
Lions Gate Hospital
01.2024 - Current
Food Runner/Host
Cactus Club Cafe
06.2023 - 08.2023
Food Runner/Host
Cypress Mountain
06.2023 - 08.2023
Customer Service
CASTEL ROYAL
07.2022 - 02.2023
Busser/Host
Ancora waterfront dining
09.2021 - 04.2022
Bachelor's - Biomedical Physiology
Simon Fraser University
High school diploma or GED -
Sentinel Secondary
- Bronze Medallion & Bronze Cross
- First Aid & CPR/AED Level C
- Serving it Right
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