Parsa Makvandi
Kingston,ON
Summary
Experienced Teaching Assistant and Sales Associate with a strong academic foundation in Religion Studies and Political Science. Moved to Canada independently at 17, demonstrating resilience and adaptability. Proven success in leading tutorial sessions and consistently achieving top sales rankings. Skilled in research, teamwork, and communication, committed to academic excellence and professional growth. Ready to contribute to both educational and customer-focused roles.
Overview
10
10
years of professional experience
Work History
Teaching Assistant
Queens university
Kingston, Ontario
09.2024 - Current
- Currently, leading tutorial sessions for 53 students, facilitating discussions, and providing individualized feedback to enhance understanding of key concepts.
- Developed course materials and contributed to improving lesson plans, ensuring alignment with learning objectives and student needs.
- Offered insights to refine assessments and course structures based on student feedback, improving course delivery and engagement.
Sales Associate
GameStop
Ottawa, ON
10.2022 - 04.2024
- Consistently ranked as the top Protection Plan seller in Ottawa and the province of Ontario, demonstrating a natural aptitude for sales and a strong understanding of the protection plans offered.
- Achieved remarkable results quickly, showcasing an ability to rapidly grasp product knowledge, sales techniques, and customer engagement strategies, outpacing peers with more extensive experience.
- Earned a reputation for providing exceptional customer service and guidance on protection plans, ensuring customers felt informed and confident in their purchases, contributing to strong sales figures and customer loyalty.
Floor Manager
Indigo Parking Lot
Ottawa, ON
04.2022 - 09.2022
- Managed parking and traffic control to ensure smooth vehicle flow, demonstrating strong organizational and problem-solving skills in high-traffic areas.
- Maintained a clean and well-organized facility by overseeing regular upkeep, including sweeping parking areas and ensuring waste removal, contributing to a positive customer experience.
- Handled ticketing and fee collection efficiently, ensuring accurate processing while maintaining a focus on customer service.
- Responded to customer complaints professionally, offering effective solutions or escalating issues to supervisors when necessary, reinforcing customer trust and satisfaction.
Floor Manager
Anytime Fitness
Ottawa, ON
11.2020 - 07.2021
- Engaged with patrons to provide exercise guidance and foster a positive atmosphere, ensuring proper equipment usage and addressing safety concerns.
- Greeted and assisted guests with general information, contributing to a welcoming and customer-focused environment.
- Increased monthly sign-ups by listening to customer needs and offering tailored recommendations, enhancing customer satisfaction and branch growth.
Grill Cook
Wendy's
Vaughan, ON
05.2019 - 09.2019
- Operated fryers and grills efficiently, ensuring food safety and maintaining high-quality standards.
- Kept workstations clean and organized, contributing to a smooth and hygienic kitchen environment.
- Utilized kitchen equipment to accurately weigh, measure, and mix ingredients, following recipes or applying personal judgment to deliver consistent results.
Lifeguard
National Iranian South Oil Company( Swim Club)
Ahvaz, KH
02.2015 - 08.2017
- Proactively monitored swimmers, ensuring their safety by responding quickly and effectively to emergency situations, demonstrating strong situational awareness and decision-making skills.
- Maintained a clean and organized pool area, contributing to a safe and enjoyable environment for all visitors.
- Administered first aid and CPR during life-threatening situations, earning recognition for quick, decisive actions that safeguarded the well-being of swimmers.
Education
Master of Arts - Religion Studies
Queen's University
Kingston, ONBachelor in Social Science - Political Science and Minor in Religion Study
University of Ottawa
Ottawa, ON05-2024
High School Diploma -
Alexander MacKenzie High School
Richmond Hill, ON06.2020
Skills
- Leadership
- Customer Service
- Time Management
- Research & Analysis
- Team Coordination
- Multilingual Communication
- Adaptability
- Sales & Marketing
Languages
English
Native/ Bilingual
Persian
Native/ Bilingual
Timeline
Teaching Assistant
Queens university
09.2024 - Current
Sales Associate
GameStop
10.2022 - 04.2024
Floor Manager
Indigo Parking Lot
04.2022 - 09.2022
Floor Manager
Anytime Fitness
11.2020 - 07.2021
Grill Cook
Wendy's
05.2019 - 09.2019
Lifeguard
National Iranian South Oil Company( Swim Club)
02.2015 - 08.2017
Bachelor in Social Science - Political Science and Minor in Religion Study
University of Ottawa
High School Diploma -
Alexander MacKenzie High School
Master of Arts - Religion Studies
Queen's University
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