Parsa Ghayoumi
Summary
Client-focused and performance-driven professional with proven experience in customer service, financial operations, and team supervision in fast-paced environments. With a background as a Shift Supervisor at Starbucks and a former Bank Teller at EN Bank, I offer a strong foundation in cash handling, customer engagement, and operational excellence. Known for taking ownership of client issues, connecting people with solutions, and thriving under pressure. Passionate about contributing to a relationship-oriented banking environment where values like trust, teamwork, and accountability matter most.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Supervisor
Starbucks
02.2025 - Current
- Supervise daily operations including scheduling, shift delegation, and quality assurance
- Support baristas with training, coaching, and performance support
- Ensure customer satisfaction by resolving issues and maintaining a welcoming environment
- Manage store cash handling, safe balancing, and till reconciliation
Barista
Starbucks
03.2024 - 02.2025
- Provided personalized customer service in a fast-paced environment
- Assisted in training new hires, ensuring smooth onboarding and adherence to company standards
- Collaborated with the team to maintain cleanliness, stock levels, and promotional displays
Bank Teller
EN Bank
12.2021 - 12.2023
- Processed deposits, withdrawals, foreign currency exchanges, and loan payments with accuracy and speed
- Advised customers on banking services, digital banking options, and account-related inquiries
- Handled large cash volumes daily, consistently achieving zero-error transaction accuracy
- Built trusted client relationships by providing reliable service and solutions to financial needs
Education
Master of Management - Innovation And Entrepreneurship
Queen's University
Kingston, ON01-2025
Bachelor of Science - Electrical Engineering
Shahid Beheshti University
Tehran, Iran06-2021
Skills
- Client Relationship Management
- Problem Solving & Ownership
- Cash Handling & Accuracy
- Mobile & POS Banking Technologies
- Team Leadership & Motivation
- Service Recovery & Empathy
- Multitasking in Fast-Paced Settings
- Quick Learning & Adaptability
- Effective Communication
- Time Management
- Respect & Inclusivity
Languages
English
Persian
German
Certification
- Joint Health and Safety Committee (JHSC) – Certified | Feb 2025
Timeline
Supervisor
Starbucks
02.2025 - Current
Barista
Starbucks
03.2024 - 02.2025
Bank Teller
EN Bank
12.2021 - 12.2023
Master of Management - Innovation And Entrepreneurship
Queen's University
Bachelor of Science - Electrical Engineering
Shahid Beheshti University
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